Available in 2017
Course code



10 units


6000 level

Course handbook


Examines interpersonal communication processes which are required for collaborative/planning roles in disability services. In particular, skills will be developed in the areas of listening, interviewing, conflict resolution, and collaborative problem solving.

Availability2017 Course Timetables

WebLearn GradSchool

  • Semester 2 - 2017

Learning outcomes

On successful completion of the course students will be able to:

1. Develop knowledge and understanding of aspects of the interpersonal communication processes, which are required for the collaborative/planning roles in disability service

2. Develop listening, interviewing, conflict resolution, and collaborative problem solving skills.


  1. Introduction and Effective Communication
  2. Barriers to Effective Communication
  3. Listening and Active Listening Skills
  4. Non-Verbal Communication
  5. Person-Centred Planning
  6. Interviewing
  7. Conflict, Conflict Resolution and Collaborative Problem Solving
  8. Working Collaboratively with Non-Verbal Clients
  9. Collaborating with Professionals
  10. Collaborating with Parents and Families

Assumed knowledge

Two years of relevant professional experience and/or a relevant graduate qualification

Assessment items

Online Learning Activity: Online Discussion Topics

Written Assignment: Essay Written Assignment

Contact hours

WebLearn GradSchool

Self-Directed Learning

Self-Directed 26 hour(s) per Term

Equivalent 2hrs per week face to face.