Not currently offered
Course code

CLAM6007

Units

10 units

Level

6000 level

Course handbook

Description

This course will introduce the candidate to the functioning of the broad range of non-clinical and allied support services and infrastructure underpinning the day-to-day work of the health service/hospital. Candidates will be required to spend time in major service areas to better understand how their functions relate to patient care. Focus will be on the management, administration and organisation of these service units along with the impact of coordination and integration with clinical services. Students will learn about principles of environmental sustainability that relate to healthcare. As far as possible the learning activities will be based in the candidate's own workplace.

Candidates studying this course are assumed to be health professionals who are registered with a Health Practitioner Registration Authority, national board, or another recognised accrediting body,  and have completed a minimum of a three year degree with at least one year's experience in a clinical setting.   Candidates are assumed to have academic reading and writing skills, ability to access and evaluate information from a variety of sources, skills in critical analysis, critical judgment, synthesis and evaluation as well as ability to conceptualise health professional practice.


Availability

Not currently offered.

This Course was last offered in Semester 1 - 2024.


Learning outcomes

On successful completion of the course students will be able to:

1. Demonstrate the ability to liaise with managerial and service staff of various departments within their own Health service or Hospital and to arrange and carry out a visiting role within different departments

2. Demonstrate their organisation and self-management skills including the maintenance of a journal

3. Gain a deeper understanding of the inner workings of the complex Health service and/or Hospital body including how these relate to environmental sustainability and apply their understanding of different management structures between departments


Content

Candidates must spend at least 2 hours per week of personal contact time with managerial and service staff from each of the mandatory areas and a further 8 from the elective areas listed below. The work of organising relevant appointments and activities will be undertaken by the candidate. The focus will be on managerial structure, administration and service organisation concerns of each department. Candidates will reflect on the interface of each service area on other areas, their own clinical service role and patient care. A reflective journal will be maintained by the candidate.

Service Areas that can be studied by the candidate are as follows:

HEALTH SERVICE EXECUTIVE & INFRASTRUCTURE SERVICES

Mandatory Areas for Module 1:

  • Pharmacy and drug supply
  • Patient flow bed Manager (or equivalent) and Discharge planning or Outpatient Triage, Referral and Intake
  • Essential services: (Engineering including temperature, air-conditioning, gases, water, and electricity, back-up power)
  • HEALTH SERVICE or HOSPITAL Equipment (consumables and non-consumables).

Elective Areas for Module 2 (select 7):

  • Kitchen and Meal provision
  • Infection Control
  • Sterile Supply/CSU/CSSD
  • Blood Bank and Pathology (including Community)
  • Mobility services including Wards Persons and Porter services
  • Staff Health, OH&S and/or Fire and Disaster
  • Security
  • Patient Transport and taxi services
  • Sustainability (including Cleaning and Waste services)
  • Postal and Courier services
  • Telephone Services
  • Linen and Laundry
  • Public Relations and Media Communications including A to Z of Health Service or Hospital
  • Human Resources, personnel recruitment and management
  • Legal and Insurance departments
  • Patient Records and ICT
  • Hospital Mortuary
  • Chaplain and/or Spiritual support services
  • Commercial services/shops within the health service or hospital
  • Venue management (lecture theatres, conference and meeting rooms etc.)
  • Car parking services
  • Reception, Waiting areas, Outpatient Reception and Bookings, Complaints
  • Admissions Unit

Executive Areas for Module 3 (select at least 1)

  • Planning
  • Finance
  • Whole of Health
  • Standards and Accreditation

Assessment items

Online Learning Activity: Written Assignment: Blog 1

Online Learning Activity: Written Assignment: Blog 2

Online Learning Activity: Written Assignment: Blog 3

Written Assignment: Descriptive Report OR Educational Resource

Presentation: Recorded Presentation

Course outline

Course outline not yet available.