Not currently offered
Course code



10 units


6000 level

Course handbook


This course will introduce the candidate to the functioning of the broad range of non-clinical and allied support services and infrastructure underpinning the day-to-day work of the hospital. Candidates will be required to spend time in major service areas to better understand how their functions impinge on patient care. Focus will be on the management, administration and organisation of these service units along with the impact of coordination and integration with clinical services. As far as possible the learning activities will be based in the candidate's own workplace.


Not currently offered.

This Course was last offered in Semester 2 - 2017.

Learning outcomes

On successful completion of the course students will be able to:

1. Demonstrate the ability to liaise with managerial and service staff of various departments within their own hospital and to arrange and carry out a visiting role within at least 11 different departments. The on-site NSW Health mentor at each location will facilitate this, but the organisation of all activities will be primarily a task undertaken by the candidate.

2. Demonstrate their organisation and self-management skills with the maintenance of a work log and calendar, recording their activities throughout the semester.

3. Gain a deeper understanding of the inner workings of the complex hospital body and apply their understanding of different management structures between departments in a reflective diary, fortnightly discussions with their mentor and a short, structured report on each service area.


Candidates must spend at least 3 hours of personal contact time with managerial and service staff from each of the 8 mandatory areas and a further 3 elective areas (listed below). Arrangements with service staff will be facilitated by the mentor and hospital executive, but the major work of organising relevant appointments and activities will be undertaken by the candidate.The focus will be on managerial structure, administration and service organisation concerns of each department. Candidates will reflect on the interface of each service area on other areas, their own clinical service role and patient care.

A calendar will be kept by candidates, a reflective journal will be maintained via Blackboard or Wikispace and a short report (500 words) will be written by the candidate on each area. Suggested templates for a structured report will be available as a resource. Candidates will meet with their Academic Supervisor every two weeks.

Candidates will be enrolled in a Blackboard group discussion page to encourage candidate contact, understanding of differences between different hospital settings and maintenance and enrichment of newly established networks. There will be open online contact with the University Course Coordinator and the Academic Supervisor will feedback to the Co-ordinator at least once a fortnight.

Service Areas to be studied by the candidate are as follows (mandatory areas to be selected by Advisory Board):

Hospital structure:

Engineering/ Utility services: including temperature, air-conditioning, gases, water, and electricity, back-up power.

Car parking services

Supply Areas:

Kitchen and Nutritional

Linen and laundry

*Sterile supply/ CSU/CCSD



Staff Health

OH & S and/or Fire and disaster


Infection Control

Pharmacy and drug safety

Patient Flow areas:

Reception and admissions

Patient transport and taxi services

Mobility services, including wards men and porter services

Administrative services and community interface:

Human resources and personnel recruitment and management

Financial services

Public relations and media communications

Legal and insurance departments


ICT/ Patient records

Telephone services

Postal and courier services

Para-clinical and allied health:

Blood bank and Pathology

Hospital mortuary

Occupational Therapy

Physiotherapy / Limb centre / rehabilitation services (if available)

Social services


Speech Pathology

Nursing administration (can be within a designated clinical unit)  

Assessment items

Journal: Written assignment Journal

Online Learning Activity: Development of an e-resource

Written Assignment: Written Assignment

Report: Field visits and report (oral and written)