The University of Newcastle, Australia
Available in 2018

Course handbook


This course introduces candidates to Quality Improvement tools and techniques that will enhance the safety and quality of health care services. It describes the historical development of Quality Improvement and the introduction of Quality Improvement programs as a multidisciplinary approach in the health field, introduces basic methods of data presentation and presents various examples of Quality Improvement techniques.

Availability2018 Course Timetables


  • Semester 2 - 2018

Learning outcomes

On successful completion of the course students will be able to:

1. Discuss the key principles of quality (for example, the importance of a customer focus, the perception of the work environment as a system, a scientific approach based on data, teamwork, leadership, and continuous improvement).

2. Describe and implement a model for improving care processes.

3. Recognise the importance of defining, analysing and improving processes in health care, describe quality improvement tools and techniques commonly used in the health care setting and determine their appropriate applications.


Course content includes learning modules covering:

  1. Introducing quality improvement in health care
  2. Assessing and measuring quality
  3. Techniques and tools for measuring quality

Assessment items

Written Assignment: Written Assignment

Written Assignment: Written Assignment (x2)

Online Learning Activity: Written Assignment Blogs x 3

Project: Research project

Contact hours


Online Activity

Online 2 hour(s) per Week for Full Term

Self-Directed Learning

Self-Directed 8 hour(s) per Week for Full Term