Resolving issues

The University of Newcastle welcomes and values all feedback, so that we can take action to continually improve our services and deliver the highest quality in everything we do.

We encourage an organisational culture that responds to concerns in a receptive and constructive manner, and in accordance with the principles of procedural fairness and natural justice. In doing so, the University has developed a Complaints and Grievance framework which provides you with the best possible support as you engage in a resolution process.

We aim to assist in, and encourage, the resolution of issues at the lowest level and as quickly as possible. Our framework can help you to identify the appropriate avenue to raise your issue or concern.


Resolving your concern or complaint

We treat any University-related issue or concern seriously. Early recognition, support and effective management is key to avoiding the escalation of an issue to a formal complaint or grievance.

For help with an issue or concern, please choose from the following options:


External resolution process

If you have been unable to resolve your formal complaint or grievance with the University, you may raise your issue or concern with an external agency.