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Personal Computers for Staff Employed by the University of Newcastle

In accordance with the change management process, the University of Newcastle is moving to a Managed Operating Environment (MOE) for the supply and support of personal computers for staff.

University computing facilities must generally be used for business, academic or student related activities only. Users may only use authorised facilities for authorised purposes. For example, personal computers made available for staff should not be used for private use, eg personal music or video files etc.

Hardware and software computing environments at the University will be managed and delivered under a shared services model.

Windows Vista Information

What is a Managed Operating Environment (MOE)?

A MOE consist of the following major components:

Desktop Hardware

Package configurations available for purchase with University funds can be viewed via the Computer Requisition System (CRQ).

A defined set of hardware platforms on which the MOE Applications will be developed and tested for use across the University.

• DELL computers has been selected as the sole supplier of PC equipment.
• Macintosh computers will also be supported as will any existing PCs such as HP and TodayTech.
• For specialist, scientific and high performance computers, and needs outsides these standards, please email your requirements to the Service Desk 17000@newcastle.edu.au

Desktop Operating Systems

• The supported Operating Systems are Windows XP and Mac OSX.
• For users of scientific and high performance computers, requiring an operating systems outside these standards, please email your requirements to the Service Desk 17000@newcastle.edu.au.

Desktop Applications

• Applications will be packaged, tested and delivered remotely, where possible.

Desktop Computing Environment Management

• Desktop imaging, software delivery, patch management, remote control and inventory management will be handled using Altiris (a desktop management tool) and other applications, for example, Windows Software Update Services. This will be underpinned by standard, defined and replicated processes used to install desktop hardware, software applications and printers. The ongoing supported will delivered using these methods.

What are the benefits to the user?

Stable and Reliable Environment

Standardising on hardware and software means more thorough testing can be performed prior to release. Administration of user access to the desktop will help ensure speedy and consistent delivery of current operating systems and applications.

Fault Resolution

The use of remote control tools will assist IT Client Services with rapid and efficient diagnosis and resolution of faults. It is anticipated that resolution will occur at the first point of contact i.e. when the call is logged.

Software Delivery

IT Client services will be able to install tested software on your computer remotely. Software can then be managed to ensure that it less vulnerable to attacks from viruses whilst remaining current.

Workstation Imaging

Desktops PCs can be deployed quickly and work-ready, minimising the interruption to workflow.

If you have any questions, please contact the Service Desk on extension 17000 or email 17000@newcastle.edu.au.