Help the Library break its survey record - and get a free coffee!

The biennial library client satisfaction survey is coming up from 30th July - 12th August, and we'd like staff and students to tell us what you think of our services.

Click here and fill out our survey now to get a free coffee voucher and the chance to win an ipad.

2010 - what you said and how it helped

We had 6752 responses to the 2010 survey. This was the second highest response in the history of the survey which is held across most Australian and some New Zealand Universities. We'd really love to break that record - not just because we like to see UoN punch above its weight, but because a big response shows that staff and students are engaged with the library.  This means that we can be confident in the quality of our survey information.

In 2010, 269 academic staff and 195 professional staff responded: (6.9%) of responses.

The top three factors academic staff thought were important were: access to online resources, the catalogue is easy to use, and library staff provide accurate answers

Academic staff felt the library was doing well.  These areas included: helpful and approachable staff, accurate answers to enquiries and long opening hours. However, academics thought we could improve access to online resources and the provision of resources for learning and research.

Professional staff felt the most important factors were helpful and approachable staff, accurate answers to enquiries and staff available to assist. They agreed with academic staff about where the library was doing well, but felt we could improve the availability of computers, the ease of using the website and library signage.

Staff responses were very similar to students who were happy with library staff but wanted more online resources, more computers, more availability of course resources and more space for both group and quiet study.

Since 2010 we've been working hard to maintain the good things and improve on the gaps. The library has:

• increased our online resources (now more than 300,000+ ebooks and 80,000 journals) 
• increased computer numbers by 20% ( now 1021 pcs and 40 laptops for loan) 
• created more group and quiet study spaces and introduced library noise zones 
• increased available seating by 700 seats (including replacing our worn 1960s furniture) 
• improved wireless access and provided more data and power outlets 
• reviewed and reorgainsed our collections to make it easier to find things and worked with academics to improve access to course resources
• Refurbished the Huxley Information Common and extended the Ourimbah Library.

In 2011, the number of people visiting the library increased by 10% from 2010 to more than 2 million visits. We think it's due to more than the quality of our coffee.

Keep your eye out for the survey and tell us what you think.