Who can use the Technology Support in Teaching Spaces?
The audio visual equipment repairs and maintenance service is available to (but not necessarily restricted to) all staff using teaching equipment provided in timetabled lecture theatres and tutorial rooms.
External users of teaching facilities, for conferences and special events for example, should contact Facilities Management on 02 492 16500.
What software is already installed?
The following software is installed on the computers in lecture theatres and technology equipped classrooms:
- Windows 7 Operating System
- Microsoft Office
- Internet Explorer
- Mozilla Firefox
- Windows Media Player
- Quicktime Player
- Zoom Text
- Power DVD
- Acrobat Reader
The software configuration on the presentation computer is managed by IT Services and is remotely updated as required.
How do I get software installed that I need for teaching?
If you need a specific piece of software installed in a lecture theatre, please abide by the following IT Service procedure.
Make sure you have, or obtain the program from the appropriate source, and have a copy of the licensing information. Log a request for software installation to the IT Service Desk via the Service Portal http://www.newcastle.edu.au/17000 or call extension 17000.
You should provide the following details:
- Your name and contact details,
- Name of program.
- licensing information,
- Name of lecture theatre you need the program installed and
- Name of person available to test software once it is installed.
Notice is required for installation of new software
To ensure your software can be installed in time for you to use, please contact 17triplezero IT Service Desk at least 14 WORKING DAYS BEFORE you need to use the software, preferably before the start of semester.
Help for Technology Support in Teaching Spaces
Telephones are provided in all major lecture theatres for the purpose of obtaining assistance or reporting equipment faults. If a problem exists or occurs while using the equipment in a timetabled lecture theatre pressing the red (blue at Ourimbah) "Hotline" Button assigned to these phones will bring a service response from the TSS technical support staff (refer Hours of Operation).
Please report all non-urgent requests to the IT Service Desk on extension 17000 or via the Service Portal at http://www.newcastle.edu.au/17000.
You may also call extension 17000 if you require advice on the use of the theatre equipment or temporary installation of external appliances such as a laptop computer.
When reporting audio visual equipment problems in Teaching Spaces please provide the following information:
- The nature of the problem and level of urgency.
- The type of equipment which has the fault
- The room number or theatre name and
- Your name and contact number
At the beginning of each semester a lecture theatre equipment familiarisation course is conducted for those who have not used the University's facilities or think that a brush up on operating techniques would be of benefit. We strongly recommend that you attend one of these 1 hour courses if your time permits. Please reserve a place in these courses using HR Online