Dr Jamie Carlson
| Work Phone | (02) 4921 5578 |
|---|---|
| Fax | (02) 4921 7398 |
| Jamie.Carlson@newcastle.edu.au | |
| Office | UNH320B , University House |
Highlighted Publications
| Year | Citation | Link |
|---|---|---|
| 2011 | Carlson Jamie Laurence, O'Cass Aron, 'Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences', Electronic Markets, 21 237-253 (2011) [C1] |
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| 2010 | Carlson Jamie Laurence, O'Cass Aron George, 'Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites', Journal of Services Marketing, 24 112-127 (2010) [C1] |
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| 2012 | Regan Nicole, Carlson Jamie Laurence, Rosenberger III Philip James, 'Factors affecting group-oriented travel intention to major events', Journal of Travel and Tourism Marketing, 29 185-204 (2012) [C1] |
Publications
For items published while at an institution other that the University of Newcastle, details are shown in italics.
Click on a category title below to expand the list of citations for that specific category.
Chapters In A Book (4 outputs)
Chapter in A1 Book (B1) (4 outputs)
| Year | Citation | Link |
|---|---|---|
| 2009 | O'Cass Aron George, Carlson Jamie Laurence, 'Examining the drivers of individuals trust in online e-services: The role of innovation and off-line branding', Advances in Technology and Innovation in Marketing, Macmillan Publishers India, New Delhi, India, 3-15 (2009) [B1] |
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| 2008 | Carlson Jamie Laurence, O'Cass Aron George, 'Examining the relationships between attributes of e-service performance, brand involvement, attitudes and website loyalty: Implications for e-service brand management', Brands Rising as Products Fall, Macmillan Publishers India, New Delhi, India, 145-158 (2008) [B1] |
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| 2005 | CARLSON J, SINNAPPAN S, 'A Conceptual Framework to Manage e-Loyalty in Business-to-Consumer e-Commerce.', Building Customer Loyalty: Perspectives and Applications, Le Magnus University Press, Chennai 161-172 (2005) [B1] |
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| 2003 | Carlson Jamie Laurence, Rosenberger III Philip James, Paynter John, 'Super 12 rugby union: Comparing the information content and infotainment usage in Australian, New Zealand and South African Super 12s website', Cross-Cultural Marketing, Thomson Nelson, South Melbourne, 354-361 (2003) [B1] |
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Journal Articles (14 outputs)
Refereed Article in a Scholarly Journal (C1) (14 outputs)
| Year | Citation | Link |
|---|---|---|
| 2012 | Carlson Jamie Laurence, O'Cass Aron, 'Optimizing the online channel in professional sport to create trusting and loyal consumers: The role of the professional sports team brand and service quality', Journal of Sport Management, 26 463-478 (2012) [C1] | |
| 2012 | O'Cass Aron, Carlson Jamie Laurence, 'An e-retailing assessment of perceived website-service innovativeness: Implications for website quality evaluations, trust, loyalty and word of mouth', Australasian Marketing Journal, 20 28-36 (2012) [C1] | |
| 2012 | O'Cass Aron George, Carlson Jamie Laurence, 'An empirical assessment of consumers' evaluations of web site service quality: Conceptualizing and testing a formative model', Journal of Services Marketing, 26 419-434 (2012) [C1] | |
| 2012 | Regan Nicole, Carlson Jamie Laurence, Rosenberger III Philip James, 'Factors affecting group-oriented travel intention to major events', Journal of Travel and Tourism Marketing, 29 185-204 (2012) [C1] | |
| 2012 | Voola Ranjit, Casimir Gian Marcus, Carlson Jamie Laurence, Anushree Agnihotri M, 'The effects of market orientation, technological opportunism, and e-business adoption on performance: A moderated mediation analysis', Australasian Marketing Journal, 20 136-146 (2012) [C1] | |
| 2011 | Carlson Jamie Laurence, O'Cass Aron, 'Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences', Electronic Markets, 21 237-253 (2011) [C1] |
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| 2011 | Carlson Jamie Laurence, O'Cass Aron, 'Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators', Managing Service Quality, 21 264-286 (2011) [C1] | |
| 2011 | Carlson Jamie Laurence, O'Cass Aron, 'Managing web site performance taking account of the contingency role of branding in multi-channel retailing', Journal of Consumer Marketing, 28 524-531 (2011) [C1] | |
| 2010 | Carlson Jamie Laurence, O'Cass Aron George, 'Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites', Journal of Services Marketing, 24 112-127 (2010) [C1] |
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| 2010 | O'Cass Aron George, Carlson Jamie Laurence, 'Examining the effects of website-induced flow in professional sporting team websites', Internet Research, 20 115-134 (2010) [C1] |
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| 2010 | Voola Ranjit, Carlson Jamie Laurence, Womg Ho Jin, Li Jeffrey Hou Jiun, 'Resource-based model of e-business adoption in China: An empirical investigation', Journal of Technology Management in China, 5 227-244 (2010) [C1] |
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| 2005 | Sinnappan Sukunesan, Carlson Jamie Laurence, Sukunesan Banu P, 'Website quality in the Australian electronic marketspace: Application of the WebQual Instrument', Journal of IT in Asia, 1 53-68 (2005) [C1] | |
| 2004 | Voola Ranjit, Carlson Jamie Laurence, West Andrew, 'Emotional intelligence and competitive advantage: Examining the relationship from a resource-based view', Strategic Change, 13 83-93 (2004) [C1] | |
| 2003 | Carlson Jamie Laurence, Rosenberger III Philip James, Muthaly Sivakumaran, 'Nothing but Net! A Study of the Information Content in Australian Professional Basketball Websites', Sport Marketing Quarterly, 12 184-189 (2003) [C1] |
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Conference Publication (22 outputs)
Full Written Paper - Refereed (E1) (18 outputs)
| Year | Citation | Link |
|---|---|---|
| 2011 | Carlson Jamie Laurence, O'Cass Aron George, 'Examining the formation of website attitudes toward multi-channel retailers through service branding and website capabilities', Thought Leaders in Brand Management Conference 2011: Academic Papers, Lugano, Switzerland (2011) [E1] | |
| 2011 | Carlson Jamie Laurence, Tung Brian, 'Examining the interrelationships of relationship quality, customer loyalty and cross buying behaviour in the Hong Kong retail banking industry', ANZMAC2011 Proceedings. Marketing in the Age of Consumerism: Jekyll or Hyde?, Perth (2011) [E1] | |
| 2011 | Hernandez Jessica Karina, Carlson Jamie Laurence, Rosenberger III Philip James, 'Exploring the impact of sexual content and sexual self-schema on advertising effectiveness of female consumers: A conceptual framework', ANZMAC2011 Proceedings. Marketing in the Age of Consumerism: Jekyll or Hyde?, Perth (2011) [E1] | |
| 2010 | Carlson Jamie Laurence, O'Cass Aron George, 'Examining the effects of perceived web innovateness in e-retailing', ANZMAC 2010. Australian and New Zealand Marketing Academy Conference 2010 - 'Doing More with Less', Canterbury, NZ (2010) [E1] |
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| 2009 | Carlson Jamie Laurence, O'Cass Aron George, 'Creating compelling e-service encounters: Examining e-service attributes and flow', ANZMAC 2009 Papers, Melbourne, VIC (2009) [E1] |
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| 2009 | Carlson Jamie Laurence, O'Cass Aron George, 'Examining the effects of the offline corporate brand and online e-service delivery on consumer trust in e-retailing', ANZMAC 2009 Papers, Melbourne, VIC (2009) [E1] |
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| 2009 | Regan Nicole, Carlson Jamie Laurence, Rosenberger III Philip James, 'Examining the antecedents of group-oriented travel behaviour to large-scale events: A conceptual model and propositions', ANZMAC 2009 Papers, Melbourne, VIC (2009) [E1] |
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| 2008 | Carlson Jamie Laurence, O'Cass Aron George, 'Investigating the relationships between e-service quality, product involvement and flow on behavioural intentions of e-services', Australia and New Zealand Marketing Academy Conference 2008: Shifting the Focus from Mainstream to Offbeat, Sydney, NSW (2008) [E1] |
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| 2008 | O'Cass Aron George, Carlson Jamie Laurence, 'Examining the relationships between attributes of e-service delivery, involvement, trust and behavioural intentions in the Internet environment', Australia and New Zealand Marketing Academy Conference 2008: Shifting the Focus from Mainstream to Offbeat, Sydney, NSW (2008) [E1] |
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| 2007 | Carlson Jamie Laurence, O'Cass Aron George, 'An investigation of B2C Internet commerce: E-service quality's impact on satisfaction, attitudes and behaviours', 3Rs: Reputation, Responsibility & Relevance, Dunedin, N.Z. (2007) [E1] |
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| 2005 | Carlson Jamie Laurence, Voola Ranjit, Sinnappan Suku, 'The role of on-line profiling, service quality, satisfaction and loyalty in developing a CRM capability: Propositions and considerations', ANZMAC 2005 Conference: Strategic Marketing and Market Orientation, Fremantle, WA (2005) [E1] | |
| 2004 | Sinnappan Sukunesan, Carlson Jamie Laurence, 'An examination of website quality dimensions in Australian e-retailing: A confirmatory factor analysis approach', Intelligent Information Technology: 7th International Conference on Information Technology, CIT 2004 Proceedings, Hyderabad, India (2004) [E1] | |
| 2003 | Carlson Jamie Laurence, Quazi Ali Mohammad, Keating Byron William, 'Consumer-Based Brand Equity in the Online Environment: A Conceptual Model for Professional Sport Websites', Marketing across Borders and Boundaries: Understanding Cross-Functional and Inter-Disciplinary Interfaces Within an Increasingly Global Environment, Perth WA (2003) [E1] | |
| 2003 | Carlson Jamie Laurence, Voola Ranjit, Quazi Ali Mohammad, Kriz Anton Peter, 'E-Service, Satisfaction, Perceived Value and Behavioural Intentions in Professional Sport: Opportunities and Considerations', The Future of Marketing with Particular Reference to Asia and the Antipodes, Sydney (2003) [E1] | |
| 2002 | Carlson Jamie Laurence, Quazi Ali Mohammad, Muthaly Sivakumaran, 'Enhancing Fan Identification and Brand Equity in the Online Environment:A Conceptual Framework for Professional Sport Websites', Proceedings of the Australian and New Zealand Marketing Academy Conference, Melbourne (2002) [E1] | |
| 2002 | Carlson Jamie Laurence, Rosenberger III Philip James, Voola Ranjit, ''GAME ON! Battle of the Footy Codes:A Study of the Information Content of Australian Rules Football and Rugby League Professional Sport Websites'', Proceedings of the Doing Business Across Borders Conference 2002, Newcastle, Australia (2002) [E1] | |
| 2002 | Carlson Jamie Laurence, Voola Ranjit, Rosenberger III Philip James, Paynter Julie Suzanne, 'A Descriptive Framework for Website Assessment:Opportunities and Considerations for Sport Marketers', International Conference, Indian Institute of Management, Bangalore (2002) [E1] | |
| 2001 | Rosenberger III Philip James, Carlson Jamie Laurence, Muthaly S, 'Goal!: An Exploratory study of the information content in the Australian national soccer league websites', Bridging Marketing Theory and Practice, Auckland, New Zealand (2001) [E1] | |
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Full Written Paper - Non Refereed (E2) (4 outputs)
| Year | Citation | Link |
|---|---|---|
| 2010 | Carlson Jamie Laurence, Voola Ranjit, 'Promoting internationalisation of the curriculum, critical thinking and the T-shaped business graduate in the post Global Financial Crisis age', Conference Proceedings: 2nd International Workshop on Business Education and Research, Kuala Lumpur, Malaysia (2010) [E2] |
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| 2010 | Regan Nicole, Rosenberger III Philip James, Carlson Jamie Laurence, 'An analysis of group-travel motivations for major social-orientated events', Conference Proceedings: 2nd International Workshop on Business Education and Research, Kuala Lumpur, Malaysia (2010) [E2] |
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| 2010 | Tung Brian, Carlson Jamie Laurence, 'Examining the effect of relationship quality in the Hong Kong retail banking sector', Conference Proceedings: 2nd International Workshop on Business Education and Research, Kuala Lumpur, Malaysia (2010) [E2] |
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| 2002 | Voola Ranjit, West Andrew, Carlson Jamie Laurence, Malik Irfan, 'Key success factors for marketing high technology to Australian small and medium enterprises: A practitioner's perspective', International Conference Marketing of Technology Oriented Products and Services in the Global Environment: Proceedings, Bangalore (2002) [E2] | |
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