|2007||Dean Alison Mary, 'The impact of the customer orientation of call center employees on customers' affective commitment and loyalty', Journal of Service Research, 10 161-173 (2007) [C1]|
|2006||Little M M, Dean Alison Mary, 'Links between service climate, employee commitment and employees' service quality capability', Managing Service Quality, 16 460-476 (2006) [C1]|
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Chapters In A Book (2 outputs)
Journal Articles (24 outputs)
Conference Publication (21 outputs)