Who to Contact for TechnologyOne Questions
| Assistance Required? | Contact | Phone | Email/Website |
|---|---|---|---|
| Access to Citrix | IT Help Desk | (02)492 17000 | |
| Assitance for TechnologyOne | Financial Services | (02)492 15697 or (02)492 12012 |
FinServ-Systems@newcastle.edu.au |
| One-off group training | Karen Southwell | (02)492 17098 | finserv-TOFtraining@newcastle.edu.au |
| Training guides | Financial Services | Available within Technology One using the Help function. | |
| Class room training | Financial Services | Book through HR Online | |
| Raising an invoice to another party | Treasury Operations / Revenue (Ourimbah) | (02)434 84043 | Our-Revenue@newcastle.edu.au |
| New debtor account creation enquiries | Treasury Operations / Revenue (Ourimbah) | (02)434 84043 | Debtor Chart Maintenance Form |
| Creation and maintenance of debtors (customers/clients) | Treasury Operations / Revenue (Ourimbah) | (02)434 84043 | Our-Revenue@newcastle.edu.au |
| Creditor code enquires | Treasury Operations (Ourimbah) | (02)434 94546 | creditorcodes@newcastle.edu.au |
| Creditor code application form | Treasury Operations (Ourimbah) | (02)434 94546 | Creditor Application Form |
| Procurement policies and procedures tenders & quotations | Commercial Services | (02)492 16555 | Procurement Policies and Guidelines |
| Creditor / Supplier payment of invoice enquiries | Treasury Operations / Accounts Payable (Callaghan) | (02)492 17077 | accountspayable@newcastle.edu.au |
| Receipting orders | Treasury Operations / Accounts Payable (Callaghan) | (02)492 17077 | accountspayable@newcastle.edu.au |
| GST enquiry | Financial Accounting | (02)492 15140 | FinServ-FinancialAcc@newcastle.edu.au |
| Assets | Financial Accounting | (02)492 15202 | FinServ-Assets@newcastle.edu.au |
| GradSchool.com | Financial Accounting Controlled Entities | (02)492 12097 | FinServ-ControlledEntityTeam@newcastle.edu.au |
| UoN Services | Financial Accounting Controlled Entities | (02)492 12097 | FinServ-ControlledEntityTeam@newcastle.edu.au |
| UoN Singapore | Financial Accounting Controlled Entities | (02)492 15130 | FinServ-ControlledEntityTeam@newcastle.edu.au |
| Enquiries on purchasing hazardous materials | Neill Bourne | (02)492 17330 | Neill.Bourne@newcastle.edu.au |
| eRequisitions | Financial Services | (02)492 12073 | FinServ-erequisitions@newcastle.edu.au |