Debt collection

Non-Student Debtors

All debtor invoices are due and payable in accordance with the University's terms of trade. Generally, as terms are usually 30 days, an invoice is due for payment 30 days from the date of invoice.

Treasury Operations will maintain an ongoing process of debt collection for all invoices that remain unpaid after the terms of trade have expired. The process used varies according to the amount of the debt. The University employs the services of an external debt collection agency to act on its behalf in collecting debts that cannot be recovered by Treasury Operations through its normal process.

Student Debtors

All student debtor invoices are due and payable in accordance with the debtors terms of trade. Generally, as terms are usually 14 days, an invoice is due for payment 14 days from the date of invoice.

Treasury Operations will maintain an ongoing process of debt collection for all debts that remain unpaid. The process used varies according to the amount of the debt. The University employs the services of an external debt collection agency to act on its behalf in collecting debts that cannot be recovered by Treasury Operations through its normal process.

Negative Service Indicator

If a student's account becomes overdue they will receive a negative service indicator on their account. The negative service indicator will block some student privileges. It will block any future addition to enrolment until the debt is paid, however students can drop a course with a Negative Service Indicator displayed. A student is unable to get a testamur or transcript, graduate and is unable to obtain exam results until the outstanding debt is paid. Once the student pays the account the Negative Service Indicator is removed. The process for removal may take a few days if paid via an external agency however if paid at the University cashiers the student's account is usually updated the same evening.