Project Planning

Training Guiding Principles

• The timing of training is essential to its success and should always be provided just-in-time.
• Include end-to-end process understanding as part of training in any part of a process.
• Pilot (test) training prior to release.
• Train based on roles.
• Use existing trainer networks where feasible.
• Assess training outcomes. Never assume success.
• Identify trainers early and involve in training material development.
• Make it fun and reward attendance and effort.
• Allow for practice before use.
• Accept that some people will learn faster than others.
• Have a contingency plan (other option) for people who legitimately miss training sessions.
• Keep it simple.