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iPad Resource Page

The following User Guides and Resource Links are provided to support staff using a University iPad.

This information may be useful for personally owned iPads or other Apple devices running iOS software (eg. iPod Touch, iPhone)  but is provided as a guide only. Students and staff are responsible for the backup of data on their personal devices.

IT Services DOES NOT provide support for personal devices and takes no responsibility for data loss.

Purchase of additional iPad Apps

Members of University Council and Senior Executive who have been issued with a University iPad can contact the 17triplezero IT Service Desk. to arrange purchase of Apps.
All other staff requiring additional software for their University provided iPad must purchase the Apps at their own expense, and claim approved transactions through Spendvision.

User Guides
Wireless

Connecting your iPad to the University wireless network (PDF)
GroupWise

The default Mail app installed on your iPad IS NOT compatible with GroupWise.
If you wish to use your University iPad to access GroupWise, please use one of the following options:
1. Connect via the University's GroupWise web application via a web browser (Safari), OR
2. Purchase the GW Mail and/or GW Calendar apps from iTunes, and follow the instructions for Setting up GW Mail and GW Calendar on your iPad (PDF)
IMAP

iPad GroupWise setup for IMAP (PDF)
This document is provided for your information. IT Services does not support IMAP and cannot assist if problems occur.
eduroam Connecting an iDevice to eduroam (PDF) iDevice icon
Citrix Installing and configuring the Citrix App (PDF)

 

Resource links
iPad User Guide
How to set up an iTunes account (Apple ID)
Frequently asked questions about Apple ID
Troubleshooting WiFi
iPad batteries

 

iPad Dos and Don'ts

DO Why How
Set up an iTunes account (Apple ID) An iTunes account is necessary to access updates and download software (even if it is free) Instructions on Apple web site
Update to the latest iOS version for your iPad Get the best results from your iPad with access the latest apps Instructions on Apple web site
Backup your iPad regularly Keep a copy of your settings and media (including playlists and applications purchased from the App Store) for safekeeping or for transfer to another iPad Backup your settings to the Apple web site (iTunes)

Backup your iTunes library to CD or DVD
Secure your iPad using a pass code You are the only person able to use the device Instructions on Apple web site
Install ‘Find My iPhone’ To track your iPad if it is lost or stolen Instructions on Apple web site
Free app
Record your device serial number In case your iPad is lost or stolen, or for warranty/support purposes
 Instructions on Apple web site
Familiarise yourself with the settings area Use Settings to personalise apps, set the date and time, turn on wireless access, and change other settings such as volume and screen brightness Read Chapter 22 of the iPad User Guide (PDF)

 

DON'T Why
Use a University credit card to make purchases from the App store or iTunes Such use is included in the  Schedule of Prohibited Purchases in the University's Purchasing Card - Policy and Procedures. 
Jail-break your iPad This exposes it to malware and malicious software and voids any warranty.
IT Services WILL NOT support University owned iPads that have been jail-broken.
Use the Mail app to access GroupWise Your calendar is not supported and your sent items are not synchronised to your GroupWise postbox.
Solution:
Use the University's GroupWise web application or
purchase the GW Mail and GW Calendar apps from iTunes

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