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The 2008 Library Client Survey

Congratulations to our prize winners! Click here to find out who won

What's it all about?

It's time for your library's customer satisfaction survey. Your honest input is valued and we hope that your feedback will help us to identify what you think is important, how we are performing in these areas, and where we can make improvements. We also use the survey results to plan for future projects. For example: In response to requests in previous surveys for more computers and greater access we have developed the 24 hour environments in the AIC at Callaghan, the CHIC in the City Precinct, and the OIC at Ourimbah.

To show our appreciation for taking the time to fill out the survey we are giving a free coffee (redeemable only at the campus cafes listed below) to every person who completes the online or paper questionnaire, as well as a chance to win a gift card from Coles/Myer.

How do I collect my coffee voucher?

Fill in a survey either in print or online

Print: Take your completed paper copy to your nearest Library Information Desk to collect your coffee voucher
Online: Fill in your details on the last page of the survey and submit the form. (Don't worry, the results are collected independently so we won't know who filled in the survey you sent. We only know that you are entitled to a coffee voucher)

Where can I redeem my coffee voucher?

Once you have picked up your coffee voucher you can redeem it at the cafe indicated on your voucher. This will depend on where you hand in your survey.

Participating outlets:

Callaghan Campus (Auchmuty and Huxley Libraries): Bytes Cafe (AIC) and Expresso Plus (Hunter Building)
City Library: Cafe Nesca at the City Precinct
Ourimbah Campus: Any Campus Central outlet
Port Macquarie Campus: Port Macquarie Campus Cafeteria

How can I win a Coles/Myer gift card?

To go into the draw to win a Coles/Myer gift card just write your name and address on the back of your coffee voucher and staff will drop it into the box at the cafe you get your coffee from. Online only students will have an entry placed in the draw on their behalf if they check the 'I am an off-campus student' box after filling in their email details on the last page of the online survey. Winners will be notified by email or telephone after the survey period. Prizes will be drawn in the week beginning the 1st September, 2008.

Want more information?

Contact Simone Cox on 492 16688 or simone.cox@newcastle.edu.au or see What is the Library Survey?

Library Survey Information