Library Service Charter / Library Policies / Library / University Services / The University of Newcastle, Australia

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Library Service Charter

The Library is part of the Education Services Portfolio within the University Services Division
This Charter is periodically revised.

Who we are and what we do

We are a dedicated team working within the Auchmuty, Huxley, Ourimbah and City Precinct Libraries providing services to support the teaching, learning, research and administration of the University and the wider community.

Key services include:

A comfortable physical environment

Study, reading and research facilities, which include reading and discussion rooms as well as computer laboratories
Access to collections housed in the Libraries as well as electronic collections accessible remotely
Facilities that are well-maintained
Opening hours that are responsive to needs.

People to help you

Locate the information you need
Develop skills to access information
Use our services and facilities to maximum potential.

Access to a comprehensive range of information resources

Print and electronic collections
High demand resources managed to ensure equitable access
Quality sites on the Internet
Archives and rare book collections
Information requested from other locations within Australia or around the world.

Borrowing and photocopying services

In addition to reading material in the Libraries you can

Borrow many of the resources
Photocopy material within the provisions of the Copyright Act and related legislation
Print, download and often email information retrieved from electronic resources.

Our service standards and what you can expect from us

We strive to understand and meet the information needs of our clients and will:

Offer a professional and courteous service to all library users

Provide timely and accurate information

Advertise our opening hours widely in both print and electronic formats, and specify the range and level of services available

Provide detailed information about our Library Services through a range of publications and web sites

Consult with University staff to provide information resources which support the teaching, learning, research and administrative needs of the University

Work with faculty to develop and incorporate information literacy skills into curricula.

How you can help us

By treating all library users and staff with respect and consideration

By returning or renewing all library materials and equipment by the due date

By observing library rules and guidelines at all times and being prepared to follow directions issued by staff

By taking responsibility for all library resources and report all damaged items to library staff so that inconvenience to other users can be minimised

By becoming an independent library user by developing information literacy skills and utilising services such as self-checkout and renewal of library items.

How to give us feedback

We constantly monitor our performance to ensure that services and standards are maintained and improved when necessary. To achieve this, we seek your feedback either by:

Contacting the staff member with whom you have been dealing,

Contacting the staff member's supervisor,

Phoning the Manager, Client Services on 02 4921 6455 or,

The Ourimbah Campus Senior Librarian on 02 43484023

Using the Feedback, Suggestions & Comments form.