get it

How do I follow the progress of my requests?
What does it mean when the Status of my request is ...?
My document is missing pages / poor quality.
I've forgotten my password.
Where will my request be delivered?
How do i view a PDF document?

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1. How do I follow the progress of my requests?
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At the top of the request form you will see two options to view the progress of your request.

List Open Requests: Click this link to view your requests that have not yet been completed.

All Requests: Click this link to view your past and current requests. You can check on an item by clicking on it's request number.

Search Requests: Click this link to check the progress of your requests. This option allows you to search your requests by title or keyword.

2. What does it mean when the Status of my request is ... ?
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PROCESSED	Action has been taken by staff, such as placed your request with a supplier.
DELIVERED	Your request has been delivered or is available for pick up at you home library.
ENTERED	You have successfully entered your request. Inter Library Services staff will now process your request.

3. My document is missing pages / poor quality.
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If there is any problem with the quality of the image or missing pages please contact:
Inter Library Services
Email: get.it@newcastle.edu.au
Phone: 02 492 15940

4. I've forgotten my password.
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Click the forgotten password link on the get it login page to have your password sent to your University email address.

5. Where will my request be delivered?
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You will be notified via email that your requested item has arrived.
Copies of articles / chapters from books, etc will be delivered electronically to your University email address and Loans will be awaiting your collection on the ‘Holdshelf’ at your home library.