How to Request an Item (Hold/Reservation) / Borrowing from the Library / Library / University Services / The University of Newcastle, Australia

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How to Request an Item (Hold / Reservation)

Holds can be placed on items which are on loan to another borrower. On their return they will be put on the Holdshelf to await collection. If the item is not collected within 5 days, it will be returned to the Library shelves or the next hold will be activated.
Clients can have up to 10 holds at any one time.

In NEWCAT:

Search NEWCAT to locate the item to be held
Click on the Request button
Type in your Student or Library Card number and PIN
Choose a pickup location and submit
Click on Request Selected Item

The screen will display saying that your request has been sent to the Library.

Requesting books from other University of Newcastle Campuses

Clients at the Callaghan Campus may request items held at the Ourimbah Campus Library or the Conservatorium Library which are NOT on loan. These requests can be placed online by searching NEWCAT and then clicking on the REQUEST button. The items, with the exception of Open Reserve, Short Loan or multimedia materials, will be sent to your chosen pickup location.
If you need assistance requesting an item, please contact a staff member at the Loans Enquiries Desk.

Availability can be verified by selecting VIEW your record. HOLDS on items held at the Ourimbah Campus Library or the Conservatorium Library which ARE on loan are placed in the normal way.

This service is also available to Central Coast and Conservatorium of Music clients who require material held in the Auchmuty or Huxley Libraries.

How to Check your Request /Hold

In NEWCAT:

View your record
Type in your Student or Library Card number and PIN, and click on Display record…
Click on the button showing holds/requests
Holds and their status will be displayed

How to Cancel your Request / Hold

In NEWCAT:

View your library record
Type in your Student or Library Card number and PIN
Click Requests/Holds outstanding
Select the hold you wish to cancel, then click Cancel Selected Items, OR click Cancel All if you wish to cancel all of your holds
Click Start Over to return to NEWCAT, the Library Catalogue

Students: You will be notified via Studentmail when your holds are ready to be collected.

Staff and Other Borrowers: You will not be notified when your holds are available unless you provide us with your email address.

You may also check by telephoning any of the libraries, or asking at the Loans desk.