NUinfo
NUinfo - a mobile technology project
NUinfo will provide our staff, students and visitors high value information served simply, where it’s wanted, and when it’s wanted
NUinfo runs as a service - no software to install
NUinfo works in parallel with our existing website
NUinfo offers no fuss, straightforward, simple-to-access answers
Frequently Asked Questions
The NUinfo service provides information to students, staff and visitors to the University on their mobile device. It is information that is already available on www.newcastle.edu.au, or third party sites but designed to be at your fingertips in a smaller and more convenient manner – on your mobile device.
Last updated 25/02/10
When will NUinfo be available?
NUinfo will be available to view on mobile devices from Monday 1st March 2010.
Last updated 25/02/10
How do I login to NUinfo?
There is no need to login. In your phone web browser, go to the URL http://nuinfo.uon.edu.au to start using NUinfo.
Last updated 25/02/10
How do I get access to NUinfo?
If your wireless enabled device is connected to a wireless network or has a data plan, go to the following URL http://nuinfo.uon.edu.au/ to access NUinfo.
Last updated 25/02/10
How do I connect my mobile device to the University network?
The University’s17triplezero IT Service Desk cannot assist you to connect your mobile device to the wireless network at the moment – you will need a data plan through your telecommunications carrier to access the service. We are working on support for connecting to the wireless network and this will be available later in 2010.
The following link provides do-it-yourself tips for connecting your iPhone or iTouch to the wireless network.
Last updated 25/02/10
Where are the wireless point locations on my campus?
The closer to a wireless point you are on campus, the better signal you will receive.
View Callaghan Campus wireless locations (PDF)
View Ourimbah Campus wireless locations (PDF)
For the City Precinct, Wireless coverage is available in the City Hub Information Common (CHIC) located in University House, and at 576 Hunter Street.
Last updated 25/02/10
Do I need to be connected to the University of Newcastle’s wireless network to get access to NUinfo?
No, you can still access NUinfo from your mobile device, provided you have a data plan with your mobile provider.
Last updated 25/02/10
Why is there only limited information available on NUinfo?
This is the pilot for the University of Newcastle. We have selected the most useful information that would be simple to display on a mobile device. There will be more information added over time, but a key objective of this service is to “Keep It Simple”. We do not want to make the site too cluttered. Please provide feedback on what you think of the service and what else you would find useful. There is a feedback option on the site.
Last updated 25/02/10
The NUinfo service isn’t working, what should I do?
NUinfo takes information directly from existing web sites. If the web site isn’t working, then NUinfo won’t be either. If the mobile service is appearing not to work when the web site is, contact the 17TripleZero IT Service Desk.
This can be done by logging a request on the Service Portal or by phone on +61 49 2 17000. Leave a description of the problem you have experienced, IT Services will strive to resolve the problem as soon as possible.
Last updated 25/02/10
Can I still use NUinfo when I am off campus?
Yes, as long as you are connected to the Internet, you will be able to use NUinfo on your mobile device
Last updated 25/02/10
I’m not a University student or staff member, can I still access NUinfo?
Yes. There is no authentication required, just connect to the Internet on your mobile device and type http://nuinfo.uon.edu.au/ into your phone’s web browser address box
Last updated 25/02/10
