5 things you should know about NUmail

1. NUmail address format

   When you sign in to your NUmail account, by clicking on any of the direct links, or typing http://www.outlook.com/uon.edu.au into a web browser, you must use the format c1234567@uon.edu.au

   Your email account or mailbox is a combination of your student number (a unique number allocated to you by the University) and the email system domain name - c1234567@uon.edu.au

   An email alias is an email address that points to your mailbox - Firstname.Lastname@uon.edu.au
   This gives a more easily communicated way of providing people with your email address.

   Email addressed to you in any of the following formats (email aliases) will be delivered to your NUmail inbox:

   Firstname.Lastname@uon.edu.au
   c1234567@uon.edu.au
   Firstname.Lastname@studentmail.newcastle.edu.au
   c1234567@studentmail.newcastle.edu.au

   Email sent from your NUmail account will be in the format:
   Firstname Lastname <firstname.lastname@uon.edu.au>

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2. Migration of existing accounts

   We will be automatically transferring emails (though not folders) to NUmail. The volume of information means that this process will take quite a few weeks (and possibly months) to complete. It will be in a random order.

   For this reason, we will leave the legacy Studentmail system in place until all emails have been transferred. You will be able to access the Studentmail system until you are informed otherwise.

   Your feedback has indicated the importance of transferring your contacts. Plans are in place to transfer contacts to NUmail by the Easter break.

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3. Support for NUmail

   The 17triplezero IT Service Desk can provide support for students who experience problems accessing NUmail eg login errors or password queries, however, instruction on using the Microsoft Live system once you are logged in, is not available. See Documentation and online user guides below

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4. Documentation and online user guides

   Microsoft provides a range of user guides on the major functions, basic tasks and available facilities of Microsoft Outlook Web App (which is what NUmail operates as).  A comprehensive list of FAQs and  a searchable forum are also available.

   Help for Outlook Web App

   FAQs for Outlook Web App

   Searchable Forum

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5. Password synchronisation

   Current students - your NUmail password is linked to your University password which you manage through the Online Services area of the University web site. If you change your password in Online Services it will automatically flow through to NUmail, ensuring that your password is always the same across all University systems.
   Current students also have access to change their password within NUmail, however we do not recommend you change your password here for sychronisation reasons. One way synchronisation means changing your password in NUmail will not affect your University password, however if you subsequently change your University password through Online Services, your NUmail password will be overwritten.

   Graduates - you will no longer have a University account, so you must change your password directly viam Live@edu.

Contact the 17triplezero IT Service Desk