NUmail Q & A
- How do I access my NUmail account?
- Can I access NUmail through the University wireless network?
- Which web browsers are supported?
- Where can I get help to find out how to use some of the tools?
- Can I use a different mail client to access my NUmail?
- Are there any limitations on sending email?
- Will I be able to access NUmail through my mobile phone?
- Can I forward my account to another email account?
- How do I log into Numail?
- How do I change my NUmail password?
- I am using studentmail from home. Can I do the same with NUmail?
- I already have a non-Uni account with Live@edu. Can I use my existing Live@edu user name and password?
- Where is the spellcheck icon in Mozilla Firefox?
- Why can't I find my 'Organize Email' link
- Can I access NUmail from a Hunter New England Area Health Service site?
Just the FAQs about NUmail
NUmail is the web based email and calendaring service for students of the University of Newcastle.
NUmail provides your official email address through which the University sends email communications, and it is recorded in the University's electronic directories.
Students are expected to check their email frequently to stay aware of University-related communications. If a student wishes to have email forwarded to another email address (e.g., @bigpond.com, @gmail.com), the individual student may do so, but at his or her own risk. The University is not responsible for the handling of email by outside vendors. Having email forwarded does not change the individual's responsibility for reading and responding to official communications sent to their Live@edu email account.
Last updated 09/03/11
As a student you will be automatically provided with an account when your relationship with the University begins. For example, when you first enrol to study at the University.
Last updated 25/01/10
Can I opt out of the new email service?
No.
This email address is your official email address through which the University sends email communications, and it is recorded in the University's electronic directories. Students are expected to check their email frequently to stay aware of University-related communications. If a student wishes to have email forwarded to another email address (e.g., @bigpond.com, @gmail.com), the individual student may do so, but at his or her own risk. The University is not responsible for the handling of email by outside vendors. Having email forwarded does not change the individual's responsibility for reading and responding to official communications sent to their Live@edu email account.
Last updated 25/01/10
Why am I getting a login error message?
If you are getting the error 'This account does not have an Outlook Web App mailbox', you may have other Microsoft Live applications running eg. Hotmail or MSN. Sign out of any other Microsoft Live applications, clear your browser cookies and try to login again.
Step-by-step instructions on how to clear browser cookies...
Last updated 24/02/10
I share a computer with other people. Can we all access Microsoft Live applications?
Yes.
If you select the Microsoft Live Application page via www.outlook.com and there is an account already “Signed In”, click the “Forget me” or click on “Sign in with a different account”. This will change the screen and allow you to log in with your own details.
Please take note: if you are using a shared computer, such as a shared computer in a common room or public library, do not use the “Remember me on this computer” or the “Remember my password” options.
Last updated 10/03/10
Why do I get a message that I don't have an account when I try to log in?
This can happen if the login or password has been entered incorrectly. Passwords are case sensitive.
If you have checked these details are correct, it may be that you have not accepted the required Terms and Conditions of Use. You must accept T&C in three separate places - each relating to separate systems.
Check that you have accepted the T&C in myHub (for enrolment purposes), in Online Services (for computing use at the University) and for your Microsoft Outlook account.
Last updated 11/02/10
How can I find out how to use NUmail?
Instructions are available on the Microsoft Outlook help pages.
Last updated 17/02/10
Can I change my NUmail account name?
No.
The account name has been automatically generated from the student records system based on your student number and the new email system domain name, in the form of c1234567@uon.edu.au
Last updated 10/02/10
Can I change my email address?
No.
Your email mailbox is created using your account name ie c1234567@uon.edu.au.
We also create what are called aliases that are email addresses that point to your mailbox. This ensures any emails sent to any of these aliases will end up in your mailbox for you to access. The aliases created are in the form: firstname.lastname@uon.edu.au - this is based on your name so that email sent to you by name will be directed to your mailbox.
Last updated 09/03/11
What if someone else has the same firstname and lastname as me?
If there is already an existing email alias in the format firstname.lastname@uon.edu.au, a unique email alias will be generated using your middle initial or by adding a unique number to the end of your name.
Last updated 10/02/10
What happens to my email address if I change my name?
You should officially change your name with the University by completing a Name Change Advice form. Once your name has been updated in the student administration system, a new email alias will be automatically generated in the format firstname.lastname@uon.edu.au, using your new name details. Your old email address will still continue to work.
Last updated 15/02/10
Can I add another email alias?
No.
The University needs to control all email addresses and aliases to ensure that two (2) students do not use the same address, which may result in undeliverable emails.
Last updated 10/02/10
How do I access my NUmail account?
Access is via the Internet. There will be a number of places on the University web site where you can link to your email.
Alternatively, you can access the login page directly by typing http://www.outlook.com/uon.edu.au into your browser.
Last updated 19/02/10
You login using your account name (ie c1234567@uon.edu.au) and your University password, unless you have changed your password via Live@edu (see below)
Last updated 11/02/10
How do I change my NUmail password?
If you are a current student, to change your NUmail password, simply change your University password in the Online Services area of the University web site. This change will automatically flow through to NUmail, ensuring that your password is always the same across all University systems.
If you are a graduate and no longer have a University account, you can change your password directly via Live@edu.
Current students also have access to change their password within NUmail, however we do not recommend you change your password here for sychronisation reasons. Changing your password in NUmail will not affect your University password, however if you subsequently change your University password, your NUmail password will be overwritten.
Last updated 11/02/10
Which web browsers are supported?
Live@edu supports these browsers:
● Internet Explorer 7 and later versions
● Firefox 3.0.1 and later versions
● Safari 3.1 and later versions
● Chrome 3.0.195.27 and later versions (this browser is not supported by the University)
Browsers should be configured to allow cookies and pop-ups.
More information is available at the Microsoft Outlook help pages.
Last updated 19/02/10
Are there any limitations on sending email?
The following limits apply to all email being sent:
| Message Limit | Value |
|---|---|
| Message size limit The maximum total size of an e-mail message. The total size includes the message header, the message body, and any file attachments. |
25MB |
| File attachment size limit The maximum allowed size of a single file attachment in an e-mail message. The message may contain many attachments that greatly increase the overall size of the message. However, the attachment size limit only applies to the size of an individual attachment. |
18MB |
| File attachments limit The maximum number of file attachments allowed in an e-mail message. Even if the total size of all the file attachments doesn't violate the message size limit, there is still a limit on how many attachments are allowed in the message. |
125 attachments |
| Subject length limit The maximum number of text characters allowed in the subject line of an e-mail message. |
255 characters |
Last updated 10/02/10
Can I access NUmail through the University wireless network?
Yes.
There aren't any special setup or applications are required.
Last updated 25/01/10
Will I be able to access NUmail through my mobile phone?
Yes.
Visit the Microsoft Outlook help pages for information about mobile phone options.
However, if you choose to forwarded your email to your mobile phone, you do so at your own risk.
The University is not responsible for the handling of email by outside vendors including phone manufacturers and/or phone service providers. Having email forwarded does not change the individual's responsibility for reading and responding to official communications sent to their Live@edu email account.
Last updated 19/02/10
Can I access NUmail from a Hunter New England Area Health Service site?
Yes.
To access NuMail at a HNEAHS location you will need to use your student username and password to access an internet connection.
Please ensure that the following is set within your browser:
Internet Explorer:
1. Open Internet Explorer.
2. Go to Tools > Internet Options > Connections > LAN Settings.
3. Ensure all boxes are unticked. Only Tick "Use Automatic Configuration Script" and type in the field: http://unicon/uni.pac
4. Click "Ok" to confirm the settings changes.
5. Close and reopen IE and test.
Firefox:
1. Open Firefox.
2. Go to Tools > Options > Advanced > Network > (Connection) Settings.
3. Ensure all boxes are unticked. Only Tick "Automatic Proxy Configuration URL" and type in the field: http://unicon/uni.pac
4. Click "Ok" to confirm the settings changes.
5. Close and reopen Firefox and test.
Once the above has been set you will receive a proxy box that will allow you to enter your details and then allow external internet and NuMail access.
Last updated 23/03/10
Can I use a different mail client to access my NUmail?
Should you wish to configure a client such as Outlook or Thunderbird, you may do so via POP/IMAP using the settings below:
POP:
Server name: pod51004.outlook.com
Port: 995
Encryption method: SSL
IMAP:
Server name: pod51004.outlook.com
Port: 993
Encryption method: SSL
SMTP:
Server name: pod51004.outlook.com
Port: 587
Encryption method: TLS
Instructions are available at Microsoft Outlook help pages.
Please note that the use of a client to access your Live@edu account from laptops or workstations at home, assumes that you accept that you configure this at your own risk. If an individual chooses to access their NUmail using a local client, they do so at their own risk. Having a different email client does not change the individual's responsibility for reading and responding to official communications sent to their Live@edu email account.
Last updated 17/03/10
Why can't I find my 'Organize Email' link?
The 'Organize Email' option may not appear if you are using an unsupported browser (see FAQ for supported browsers), or if you have turned on the 'Low Vision' option. To turn off 'Low Vision', click Options (top right corner of your screen), then click Settings, then General, then Accessibility.
Last updated 24/02/10
Where is the spellcheck icon in Mozilla Firefox?
Firefox uses an in-line spell checker which means spelling is checked as you type. Misspelt words are underlined in red.
Right-click with your mouse to see the suggested spelling. There is not an icon to turn the function on or off. Firefox dictionaries for different languages can be downloaded from the Mozilla website.
Internet Explorer has a spell check icon on the New Message tool bar.
Last updated 24/02/10
Can I forward my account to another email address?
Students may wish to forward their email to another address.
Information is available at the Microsoft Outlook help pages.
If an individual wishes to have email forwarded to another email address (e.g., @bigpond.com, @gmail.com), the individual may do so, but at his or her own risk. The University is not responsible for the handling of email by outside vendors. Having email forwarded does not change the individual's responsibility for reading and responding to official communications sent to their Live@edu email account.
Last updated 19/02/10
I already have a non-Uni account with Live@edu. Can I use my existing Live@edu user name and password?
No.
As part of accepting an offer at the University of Newcastle, you will be provided with a Live@edu account. You are able set up a rule to forward your University emails to another email account.
Information is available at the Microsoft Outlook help pages.
Last updated 19/02/10
Microsoft takes the privacy of its users seriously and has implemented a range of leading edge protections to safeguard data stored on its servers.
View Microsoft’s privacy statement.
University support staff do not have access to your email.
Last updated 25/01/10
Will staff also have Live@edu email accounts?
The University of Newcastle is reviewing feasibility of implementing Microsoft Live@edu for other account holders (including staff).
Last updated 25/01/10
How long do I get to keep my NUmail address?
One of the great things about the move to Microsoft is that you will get to keep this account for life.
Last updated 25/01/10
How does Live@edu handle spam and phishing?
Live@edu uses an online protection system to combat spam and phishing. New emails received are assigned a spam confidence level (SCL) rating, based on the message content, message header, etc, indicating the likelihood that the message is spam. By default, emails with a high SCL are automatically deleted, emails with a moderate SCL are delivered to the user's Junk E-mail folder and emails with a low SCL are delivered to the user's Inbox.
You can also set up your own junk e-mail settings to block or allow certain senders.
Information is available at the Microsoft Outlook help pages.
Last updated 19/02/10
