Request additional accounts from IT Services
IT Services acts as the administrator for the following services and accounts. Please complete the relevant form or log a job on our Service Portal as instructed below.
| Account or service | Method |
|---|---|
| GroupWise quota increase | Request via "Quick Pick" option 17triplezero Service Portal |
| Mailing list | Download form |
| Positional email | Download form |
| Shared network drives S:\ R:\ T:\ etc |
Download form |
| U: drive size increase | Request via "Quick Pick" option 17triplezero Service Portal |
Details for account access to systems administered by the business units.
Types of accounts and how to apply for them
Accounts automatically initiated on commencement of employment that are activated when the Terms and Conditions of Use are accepted.
| Account name | Purpose of account | Access details |
|---|---|---|
| GroupWise | Email tool | GroupWise client installed on all University staff computers; or Web access http://groupwise-web.newcastle.edu.au |
| Blackboard | Teaching tool | http://blackboard.newcastle.edu.au |
| UNCLE domain login | Network access | Login to any staff or general access area computer using your UniID and Password |
| 17triplezero Service Portal | IT Services service requests and information | http://17000.newcastle.edu.au |
| Internet access | Internet access | Access via a supported web browser (PDF) |
| Spendvision | Expense Management System | http://connect.newcastle.edu.au/spendvision/index.cfm |
| PTS | Program Tracking System | http://intraweb.newcastle.edu.au/PTS/ |
| CTS (read only) | Course Tracking System | http://webapps.newcastle.edu.au/CTS/index.cfm |
Requests to the 17triplezero IT Service Desk not needing authorisation
| Account name | Purpose of account | Application method | Access details |
|---|---|---|---|
| GroupWise | Quota increase | Request via "Quick Pick" option on 17triplezero Service Portal | http://groupwise-web.newcastle.edu.au |
| Maximo | Facilities management tool | Request via "Quick Pick" option on 17triplezero Service Portal | http://www.newcastle.edu.au/unit/facilities-management |
| U: drive | Personal server storage | Request via "Quick Pick" option on 17triplezero Service Portal |
My Computer / home on 'staff' (U:) |
Requests to the 17triplezero IT Service Desk needing authorisation
| Account name | Purpose of account | Approval delegation | Application method |
|---|---|---|---|
| AAF External User Account | Submission for Australian Access Federation user account | 1 - 5 | Download form |
| Adverse Circumstances | Submissions for adverse circumstances for students | 1 - 5 | Download form |
| CAR | Course assessment return | 1 - 5 | Download form |
| Mailing list | Newsletter distribution list | 1 - 5 | Download form |
| Positional email account | Role or service specific address | 1 - 5 | Download form |
| S:\ shared network drive | Access to departmental shared files and folders on networked drives | 1 - 5 | Download form |
Requests for business system access at the discretion of the business unit
| Account name | Purpose of account | Business Unit | Contact details |
|---|---|---|---|
|
CATS |
Credit application tracking system | Assistant Academic Registrar | Request via 17triplezero Service Portal |
| CTS (with data entry access) | Course tracking system | Teaching and Learning | Request via 17triplezero Service Portal |
| M4P Online | Performance management tool | Human Resource Services | Contact your HRS Officer |
|
NUSTAR |
University's student system |
Assistant Academic Registrar | Registration form |
| Online Registration system | Tutorial registration system | Assistant Academic Registrar | Email the NUSTAR team |
| SAO | Staff appointments online | Human Resource Services | Book course in HROnline |
| SONIA | Professional placement system | Faculty of Education & Arts Faculty of Health |
|
| Technology One Financials | Finance system | FinancialServices | Registration form |
Contact the 17triplezero IT Service Desk
| How | When |
|---|---|
|
Service Portal |
24/7 |
|
Phone |
Monday - Friday |
