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Request additional accounts from IT Services

IT Services acts as the administrator for the following services and accounts. Please complete the relevant form or log a job on our Service Portal as instructed below.


Account or service Method
Mailing list Download form
Positional email Download form
Shared network drives
S:\   R:\   T:\   etc
Download form
U: drive size increase Request via "Quick Pick" option
17triplezero Service Portal

Details for account access to systems administered by the business units.


Types of accounts and how to apply for them

Accounts automatically initiated on commencement of employment that are activated when the Terms and Conditions of Use are accepted.
Account name Purpose of account Access details
Blackboard Teaching tool
UNCLE domain login Network access Login to any staff or general access area computer using your UniID and Password
17triplezero Service Portal IT Services service requests and information
Internet access Internet access Access via a supported web browser (PDF)
Spendvision Expense Management System
PTS Program Tracking System
CTS (read only) Course Tracking System


Requests to the 17triplezero IT Service Desk not needing authorisation
Account name Purpose of account Application method Access details
Maximo Facilities management tool Request via "Quick Pick" option on 17triplezero Service Portal
U: drive Personal server storage Request via "Quick Pick" option on 17triplezero Service Portal

My Computer / home on 'staff' (U:)


Requests to the 17triplezero IT Service Desk needing authorisation
Account name Purpose of account Approval delegation Application method
AAF External User Account Submission for Australian Access Federation user account 1 - 5 Download form
Adverse Circumstances Submissions for adverse circumstances for students 1 - 5 Download form
CAR Course assessment return 1 - 5 Download form
Mailing list Newsletter distribution list 1 - 5 Download form
Positional email account Role or service specific address 1 - 5 Download form
S:\ shared network drive Access to departmental shared files and folders on networked drives 1 - 5 Download form


Requests for business system access at the discretion of the business unit
Account name Purpose of account Business Unit Contact details

(Requires NUSTAR access)

Credit application tracking system Assistant Academic Registrar Request via 17triplezero Service Portal
CTS (with data entry access) Course tracking system Teaching and Learning Request via 17triplezero Service Portal
M4P Online Performance management tool Human Resource Services Contact your
HRS Officer


University's student system

Assistant Academic Registrar Registration form
Online Registration system Tutorial registration system Assistant Academic Registrar Email the NUSTAR team
SAO Staff appointments online Human Resource Services Book course in HROnline
SONIA Professional placement system Faculty of Education & Arts
Faculty of Health
Technology One Financials Finance system FinancialServices Registration form

Contact the 17triplezero IT Service Desk

How When

Service Portal


extension 17000 (internal call)
(02) 492 17000 (external call)

Monday - Friday
8am - 6pm
University business days