Forgotten your password?

If you cannot remember your password, you can use the ‘Forgotten Password’ function on the login page.
To use the ‘Forgotten Password’ function:
1. Navigate to the following URL: https://identity.newcastle.edu.au
2. Enter your User ID.
3. Click the ‘Forgot Password?’ button.
4. The five questions set during account activation will be displayed.  All five questions must be answered correctly. Once this is complete, the ‘Change Password’ screen will be displayed.

Locked Password
If you enter your password incorrectly 3 times in a row, your account will be locked for 5 minutes. After 5 minutes you can then try again, or contact the 17triplezero IT Service Desk who will reset your password for you.