Complaints Questionnaire

Informal Student Complaint

Direct, open, and cooperative dialogues can often lead to a better understanding of the problem, and a quick and satisfactory resolution.

Example: You believe that your lecturer has not included an assessment item in your final course marks. Through speaking to or emailing your lecturer, this matter may be clarified and corrected, resulting in a quick and satisfactory resolution.

Tip: Keep notes of your actions and remember the principles of confidentiality apply to you as well as the other participant.

Can you resolve your complaint informally by speaking or writing to the person or group whose actions have given rise to the complaint?

Yes No Unsure

“A complaint is the informal or formal expression of a concern in regard to some aspect of the conduct of University operations, services, staff, students, or people associated with the university.”

“A formal complaint means a concern which has not been resolved informally, and which is then set out in writing, and forwarded to the University Complaints Manager.”

“An informal complaint means a concern, dissatisfaction, or frustration which can be resolved informally and without the need for further action.”

The University of Newcastle, Australia

Complaints Questionnaire

Informal Student Complaint