Complaints Questionnaire
Informal Student Complaint
If your complaint is not of an academic nature then you may phone the University Complaints Management Office for further advice.
Otherwise, if your complaint is of an academic nature, have you tried to resolve your complaint with your Lecturer, Course Co-ordinator or the Head of School? If you have tried this approach and feel the matter is not being resolved, you can contact the Dean of Students for information and advice.
The Dean of Students is responsible for:
- monitoring the experiences of students within the academic environment and working to ensure that students receive fair and equitable treatment within the University system;
- resolving informal complaints;
- receiving formal complaints in writing or documenting the formal complaint;
- notifying the formal complaint to the University Complaints Manager or their nominee.
Alternatively, you can take your complaint to a Faculty and Division Complaints Officer. The list of Complaint Officers.
Please note that a disagreement concerning exam results, assignment marks or academic failure does not constitute a valid reason for complaint. To appeal your result you should follow the Appeal Against Final Result Procedure.
However, if you can demonstrate that your grade is the direct result of interpersonal conflict, a prejudicial relationship or the inconsistent application of policy or unlawful behaviour then you should contact the University Complaints Office.
Can your complaint be resolved informally with the assistance of either the Dean of Students or a Complaints Officer?