Complaints Questionnaire

Informal Staff Complaint

Both staff and students can contact a Faculty and Division Complaints Officer in order to seek advice or to make a complaint. The Complaints Officer will determine the nature of your complaint. If your complaint can be resolved informally, the Complaints Officer will attempt to resolve the complaint within 3 working days of the complaint being brought to their attention.

Faculty and Division Complaints Officer's are staff members who are appointed to:

resolve informal complaints; or
receive formal complaints in writing or document the formal complaint; and
notify the formal complaint to the University Complaints Manager.

A list of Complaint Officers is available here.

Can your complaint be resolved informally with the assistance of a Complaints Officer?

Yes No Unsure

“A complaint is the informal or formal expression of a concern in regard to some aspect of the conduct of University operations, services, staff, students, or people associated with the university.”

“A formal complaint means a concern which has not been resolved informally, and which is then set out in writing, and forwarded to the University Complaints Manager.”

“An informal complaint means a concern, dissatisfaction, or frustration which can be resolved informally and without the need for further action.”

The University of Newcastle, Australia

Complaints Questionnaire

Informal Staff Complaint