Blackboard FAQs for Students - Other

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Blackboard FAQs - Other Problems

 - The name included for me in Blackboard is incorrect - can this be changed?  
 - Why doesn't my web browser's 'Back' button always work when I'm using Blackboard?
 - Why do only the navigation buttons print when I try to print a Blackboard screen? 
 - None of this helps, can I ask my own question?

The name included for me in Blackboard is incorrect - can this be changed?

An application may be made to Student Services for changing the ‘preferred name’ displayed in Blackboard. For more details see: www.newcastle.edu.au/study/forms/guidelines_for_name_change.html

Why doesn't my web browser's 'Back' button always work when I'm using Blackboard?

Actually it's a good idea to avoid using your web browser's 'Back' button while you are in Blackboard, because it can cause problems. Blackboard offers you a 'Back' link at the bottom of pages where the back option is needed. You can also use the other navigation buttons on the page to return to a certain place within Blackboard without the need to use the browser's 'Back' button.

Why do only the navigation buttons print when I try to print a Blackboard screen?

Blackboard uses frames for the layout of its screens. Within the Blackboard course area three frames are used - the general navigation buttons (including home, help and logout) appear at the top within one frame; the frame on the left includes the course navigation buttons (announcements, discussion board, communication, etc), with the right hand frame used for displaying the content of selections.

Only one frame is active at a time, and this is the frame that is printed. Click within the main Blackboard screen to ensure this is the active frame before using your web browser's print command.

None of this helps, can I ask my own question?

Before submitting the online assistance form, please check once more to see that the question has not been asked in any of the other sections of this FAQ.