Frequently Asked Questions

How do I contact my lecturers?

If you know your lecturers name you can look for them in the A-Z listing in the School of Nursing and Midwifery.

Another way is to enter Blackboard, then select the course that you are enrolled in. You should see your lecturer's name, phone number and email address. It should also include their contact hours.

Where can I find the lecture notes in Blackboard?

Enter Blackboard, then select the course that you are enrolled in. Lecture notes should be in the area of Course Resources and the course outline should be in Course Outline.

Where can I get a bus timetable?

Bus timetables are available at the University Student Support Centre in the Student Services Building, Union shop, Pinkies in the Hunter building, Contact and other facilities within the Campus.

Alternatively you may view the bus times for Sydney and Newcastle is on our transport page.

Where can I find a map of the University and surrounding suburbs?

You will find maps for the Callaghan, City Precinct, Ourimbah and Port Macquarie campuses on our maps page.

You can also pick up a copy of the Callaghan campus map at the reception desk at the School of Nursing and Midwifery. Student Support services in the Student Centre also have maps for the Callaghan campus and the local Newcastle area.

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Can I get help with accommodation?

Please see information regarding accommodation.

Where is the information for my Courses?

Your course outline is contained within Blackboard in the course you are enrolled in under Course Outline.

Are there any medical services at the University?

The Medical services are situated in the Student Services Building on the Callaghan campus.

What if I cannot get an assignment in the by the due date?

You should speak to, email or phone your course coordinator and complete an Adverse Circumstances form, which is available at the Student Hub. This form is to be returned to the Student Hub once completed.

What will happen if I don't get enough marks on my exam?

You can discuss this with your course coordinator. If you have failed the course and it is a mandatory component of the program in which you are enrolled, you will have to re-enrol in that course and successfully complete all components of that course. You may wish to make an appointment to see the program convenor for some academic advice.

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What will happen if I am unable to attend an examination?

You will need to complete a Special Consideration form available from the Student Hub. This form needs to be returned to the Student Hub with documentation within 3 working days of the examination. Documentation could be a medical certificate or other material as prescribed by the University.

What are the guidelines for internet and library use?

There are guidelines set by the University for most activities, you can read these in the Policy Library.

What if I find I am not coping with my program?

If it is a problem with your workload, you should see the program convenor for academic advice and maybe a change of enrolment pattern.

If the problems are health, stress related or of a private nature you can contact the University Medical Service, the University Counselling Service or the Student Help Unit in the Student Services Building. For more information see Student Support.

What if I need help with writing my assignments and other learning problems?

There are a number of ways to get help. These include:

• Student Support Services
• Student Support Services (Disabilities)

We also recommend that you read the School of Nursing and Midwifery Guide to Writing Assignments and Referencing.

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If I believe the School has treated me unfairly, is there anywhere I can go?

There are procedures for students to address grievances in the School of Nursing and Midwifery, Complaints Procedures for Students. If you are still not happy with your treatment, the University has a Dean of Students who can advise you on your rights and suggest different ways you can proceed with any grievances.

What computer resources can I use at the University?

There are computers in the Student Hubs, libraries and the computer and information sciences building. Please contact (02) 4921 7000 for more information.

How do I change my enrolment?

If you wish to add or withdraw from courses, visit Online Services. If you want to completely withdraw from the Bachelor of Nursing program and not return, you should email: enrolments@newcatsle.edu.au. If you do withdraw and want to continue your program at a later stage you will need to re-apply via UAC.

I have moved. How do I change my address and or telephone number?

If you have moved or are away from your current address for a period of time, please visit myHub and change your address. Please ensure you keep your mailing address up to date so you do not miss any important correspondence from the University.

Can I use an English language dictionary in the exams?

Yes, if English is not your first language.

The only dictionary that can be used is an English Language Translation Dictionary. This dictionary does not contain meanings of the words only the English word which is equivalent. You should fill in an Application for Use of a Translation Dictionary form available from the School of Nursing and Midwifery Enquiry Counter. Complete this form and take the form and your dictionary to your course coordinator who will check the dictionary and sign the form if approved. You will then take your form and dictionary to the examination 30 minutes before the examination commences.

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How can I obtain a Tax File Number?

You should visit the Australian Taxation Office at 266 King Street, Newcastle (corner of King and Darby Streets). When you go, bring your passport and some of these documents:

• A current International drivers permit with photo
• A current Australian drivers permit with photo
• A bank account statement.

The staff at the Taxation Office will help you to apply for a Tax File Number.

I am an International Student. How do I apply for my Health Care Card?

When you start your program you will have an Application for Overseas Student Health Cover form in your enrolment kit, which you fill in and take to the International Student Support Services, which is at the Student Centre. You also have to take your passport. If you have not received this form you must go to the International Student Support Services and ask for one.

You must renew your health cover every year. To do this, collect an application from the Student Enquiry Counter, and a proof of enrolment letter. You can then take these to the nearest Medibank Private office and reapply. You have to re-apply and make a payment every year. It is best to apply a few weeks before the card runs out.

If you visit the doctor before you have your Medibank card, save the receipt and claim for it when the card arrives. You can obtain a claim form from the International Student Support Services in the Student Centre.

I cannot find the answer for the question I need on this Question and Answer page?

If your question relates to Clinical Placements, please see Bachelor of Nursing Clinical course in Blackboard. If your question relates to your current course content please contact your tutor, if not available than your course coordinator.

If your question relates to how to enrol, withdraw or accessing your results, please visit myHub.

If you have tried all the above and still cannot find the answer you can contact the Student Hub on 4921 5000 (Callaghan).

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