• 
• Results-Based Accountability

  Measurable improvements for customers and communities

Results-Based Accountability^TM Training - Australia

How to Produce Measurable Improvements for Customers and Communities

The Fiscal Policy Studies Institute (USA) and The Family Action Centre are proud to offer Results-Based Accountability^TM training presented by RBA^TM founder MARK FRIEDMAN.

Future dates to be advised.

RBA^TM is a disciplined way of thinking and taking action that can be used to improve the quality of life in communities, cities, states, territories and nations. RBA ^TMcan also be used to improve the performance of programs, agencies and service systems.

How does it work?

RBA^TM starts with ends and works backward, step by step, to means. For communities, the ends are conditions of wellbeing for children, adults, families and the community as a whole such as "Residents with Good Jobs", "Children Ready for School", "A Safe Neighbourhood", or "A Clean Environment". For services, the ends are how customers are better off when the program works the way it should such as the percent of people in a job training program who get and keep good paying jobs.

How can it help?

Many people have been frustrated by past efforts that were all talk and no action. RBA is a process that gets you and your partners from talk to action quickly.

Mark Friedman

Mark Friedman is a speaker, consultant and author of the book Trying Hard Is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities available from the Family Action Centre. Mr Friedman directs the Fiscal Policy Studies Institute (FPSI) in Santa Fe, New Mexico. His work has been used in over 40 US states and countries around the world, including Australia, New Zealand, the UK, Ireland, the Netherlands and Norway.

Before founding FPSI in 1996, Mr Friedman served as a senior associate at the Center for the Study of Social Policy in Washington, D.C. And before that, Mr Friedman served for 19 years in the Maryland Department of Human Resources, including six years as the department's chief financial officer.

In addition to Trying Hard Is Not Good Enough, Mr Friedman has authored a wide range of papers on results-based decision making, budgeting, strategic planning and financing. Many of Mark's papers can be found at www.resultsaccountability.com

RBA Video