Trying Hard Is Not Good Enough: How to produce measurable improvements for customers and communities
Mark Friedman has over 30 years experience in public administration and public policy. His widely acclaimed results-based accountability framework has been used in over 40 US states and many countries internationally.
In Trying Hard is Not Good Enough, Mark provides a ‘how to’ on accountability. It is an antidote to all the overly complex and jargon-laden methods foisted on us in the past.