ARCS is responsible for supporting the specialised computing needs of researchers, academic staff and research higher degree students of the University.

Research Advantage

About Research Computing Services

Academic Research Computing Support (ARCS), is responsible for supporting the specialised computing needs of UON researchers, academic staff and research students.

ARCS consultancy services

The members of the ARCS team have many years experience in the IT industry and can provide advice on many areas including:

  • software and hardware solutions, 
  • management of High Performance Computing systems,
  • support for the University Access Grid facilities, and
  • guidance in programming.

Services provided by ARCS include:

Service requests

Service requests can be logged with University IT Services 17triplezero IT help desk as per the details below.

Your request will be logged into our service request system and assigned to the appropriate job queue.

Please ask for your request to be logged to the ARCS queue where appropriate and the ARCS team will work on each request on a priority basis and contact you as soon as possible.

Further information about our services is available from

Ossie Richards
Manager - Research Computing Services
T: (02) 4985 4388

Contact the 17triplezero IT Services help desk

How When
Online Service Portal:
T: (02) 4921 7000 Monday to Friday
8am to 6pm
University Business Days