Dr Tom Chen

Lecturer

Newcastle Business School

Career Summary

Biography

Dr Tom Chen is a Lecturer in Marketing in the Newcastle Business School at the University of Newcastle, Australia. He holds a PhD from Queensland University of Technology. His recent work investigates how and why consumers voluntarily engage in a value co-creation process. His recent publication in the Journal of Marketing Management proposes Experience Sharing as a type of value creation effort essential to co-creation in service. He was also the initiator and the co-chair of the Co-creation in Service Symposium (CCIS) 2013. His current research interests include consumer initiated engagement and value creation phenomena, service-dominant/ service logic, service systems and service innovations,digital marketing and social media research, and transformative service and consumer research, social business and community engagement.

Research Expertise
Co-creation, Customer Engagement Service Innovation (Broadband-enabled and mobile Internet services), Collective Consumption, Crowdsourcing/fuding, Sharing Economy, Social Impact & Entrepreneurship, Community & Citizen engagement, Transformative Service and Consumer Research

Teaching Expertise
Digital Marketing, Marketing Managment and Strategy 

Collaborations
Between 2011 and 2014, He visited ESCP Berlin, Hanken School of Economics, Free University of Berlin and King's College London as a visiting scholar.


Qualifications

  • PhD (Marketing), Queensland University of Technology
  • Master of Science (Finance), Lancaster University - England

Keywords

  • Co-creation
  • Customer Engagement
  • Digital Marketing
  • Marketing Management and Strategy
  • Service Innovation

Languages

  • Mandarin (Fluent)

Fields of Research

CodeDescriptionPercentage
150599Marketing not elsewhere classified100

Professional Experience

UON Appointment

DatesTitleOrganisation / Department
1/05/2015 - LecturerUniversity of Newcastle
Newcastle Business School
Australia

Invitations

Participant

YearTitle / Rationale
2013Co-creation in Service Symposium 2013/ Co-Chair
Organisation: University of Newcastle Description: The initiator and co-chair of the Co-creation in Service Symposium 2013.
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Publications

For publications that are currently unpublished or in-press, details are shown in italics.


Journal article (3 outputs)

YearCitationAltmetricsLink
2014Hollebeek LD, Chen C, 'Exploring positively- versus negatively-valenced brand engagement: a conceptual model', Journal of Product & Brand Management, 23 62-74 (2014) [C1]
DOI10.1108/JPBM-06-2013-0332
2012Chen C-H, Drennan J, Andrews L, 'Experience sharing', Journal of Marketing Management, 28 1535-1552 (2012) [C1]
DOI10.1080/0267257X.2012.736876
CitationsScopus - 4
2007Chen C-H, Sullivan Mort G, 'Consumers' technology adoption behaviour: an alternative model', The Marketing Review, 7 355-368 (2007) [C2]
DOI10.1362/146934707X251119

Conference (8 outputs)

YearCitationAltmetricsLink
2014Chen T, Leo C, Chou C, 'A Conceptualisation of Ownership of Value Initiation (OVI) in Service Co-Creation', http://www.anzmac.org/_resourceitems/1423706904ANZMAC%202014%20Proceedings.compressed.pdf, Brisbane (2014) [E3]
2013Hollebeek L, Chen T, 'Positively- Vs. Negatively-Valenced Engagement: Implications for S-D Logic', http://www.naplesforumonservice.it/uploads/files/Hollebeek,%20Chen.pdf, Ischia, Italy (2013)
2011Chen T, 'User Experience Sharing: A Conceptual Model Of Consumer Initiated Value Co-Creation', http://convention2.allacademic.com/one/ama/summer11/, San Francisco, USA (2011)
2011Chen CH, 'Extending Service Dominant Logic: Proposition, Lexicon and Framework', http://www.naplesforumonservice.it/uploads//files/Chen%20Extending%20Service%20Dominant%20Logic%20Proposition%2C%20Lexicon%20and%20Framework.pdf, Capri, Italy (2011)
2009Chen T, Drennan J, Andrews L, 'The Rise of Smart Consumers', http://www.duplication.net.au/ANZMAC09/papers/ANZMAC2009-392.pdf, Melbourne (2009)
2009Chen CHT, 'Smart Consumers', http://www.emac-online.org/userfiles/file/pages%20int%20N%C2%B03.pdf, Nantes, France (2009)
2007Chen CH, Mort G, 'Ready or not? That is the question for Consumer Technology Acceptance', http://www.anzmac.org/conference_archive/2007/papers/C%20Chen_1a.pdf, Dunedin (2007)
2007Chen CH, Mort G, 'Household end user evaluations of alternative consumer technology: technology readiness, risk and value', https://www.academyofmarketing.org/conference-history/conference-history, Surrey, UK (2007)
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Grants and Funding

Summary

Number of grants1
Total funding$5,000

Click on a grant title below to expand the full details for that specific grant.


20131 grants / $5,000

Ownership of Value initiation: Scale development and validation$5,000

Funding body: University of Newcastle

Funding bodyUniversity of Newcastle
Project TeamDoctor Tom Chen
SchemeNew Staff Grant
RoleLead
Funding Start2013
Funding Finish2013
GNoG1300666
Type Of FundingInternal
CategoryINTE
UONY
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Research Supervision

Current Supervision

CommencedResearch Title / Program / Supervisor Type
2014In-flight Service Quality: The Relationship Between the National Culture of Carrier and Passenger Satisfaction. A Case Study of Thai Airways International.
Business Management, Faculty of Business and Law
Co-Supervisor
2013The Role of Tourism in International PhD Students' Value-In-Use Creation Process; A Service-Logic Perspective
Business Management, Faculty of Business and Law
Co-Supervisor
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Dr Tom Chen

Position

Lecturer
Newcastle Business School
Faculty of Business and Law

Contact Details

Emailtom.chen@newcastle.edu.au
Phone(02) 4921 5047

Office

RoomEnter Room number
LocationCallaghan
University Drive
Callaghan, NSW 2308
Australia
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