Dr Robert Zinko

Senior Lecturer

Newcastle Business School

Career Summary

Biography

Research Expertise
My research focuses on personal reputation and other, related social persuasion constructs.

Qualifications

  • PhD (Business Administration), Florida State University
  • Master of Business Administration, University of North Carolina - Greensbro - USA

Keywords

  • Organizational Behavior
  • Personal Reputation

Fields of Research

Code Description Percentage
150399 Business and Management not elsewhere classified 100

Professional Experience

UON Appointment

Title Organisation / Department
Senior Lecturer University of Newcastle
Newcastle Business School
Australia
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Publications

For publications that are currently unpublished or in-press, details are shown in italics.


Journal article (22 outputs)

Year Citation Altmetrics Link
2016 Zinko R, Gentry WA, Laird MD, 'A development of the dimensions of personal reputation in organizations', International Journal of Organizational Analysis, 24 634-649 (2016) [C1]
DOI 10.1108/IJOA-04-2015-0854
2016 Zinko R, Furner CP, Prati LM, Heyden MLM, Tuchtan C, 'A Study of Negative Reputation in the Workplace.', Journal of Career Assessment, (2016)
DOI 10.1177/1069072716653371
Co-authors Mariano Heyden
2016 Furner CP, Zinko RA, 'The influence of information overload on the development of trust and purchase intention based on online product reviews in a mobile vs. web environment: an empirical investigation', Electronic Markets, 1-14 (2016)

© 2016 Institute of Applied Informatics at University of LeipzigInformation overload has been studied extensively by decision science researchers, particularly in the context of ... [more]

© 2016 Institute of Applied Informatics at University of LeipzigInformation overload has been studied extensively by decision science researchers, particularly in the context of task-based optimization decisions. Media selection research has similarly investigated the extent to which task characteristics influence media choice and use. This paper outlines a study which compares the effectiveness of web-based online product review systems for facilitation of trust and purchase intention to those of mobile product review systems in an experiential service setting (hotel services). Findings indicate that the extensiveness of information in the review increases trust and purchase intention until that information load becomes excessive, at which point trust and purchase intention begin to decrease. The magnitude of this decline is smaller in web-environments than in mobile environments, suggesting that web-based systems are more effective in fostering focus and are less prone to navigation frustration, thus reducing information overload.

DOI 10.1007/s12525-016-0233-2
2016 Furner CP, Zinko R, Zhu Z, 'Electronic word-of-mouth and information overload in an experiential service industry', Journal of Service Theory and Practice, 26 788-810 (2016)

© 2016, © Emerald Group Publishing Limited.Purpose: Trust and purchase intent are established, dependent variables in electronic commerce research. Recent studies have highlight... [more]

© 2016, © Emerald Group Publishing Limited.Purpose: Trust and purchase intent are established, dependent variables in electronic commerce research. Recent studies have highlighted the importance of online product reviews in the development of purchase intention, which has led to the development of a substantial research effort in the realm of electronic word-of-mouth (e-WOM). The purpose of this paper is to incorporate e-WOM, information processing and decision-making theories to propose a model of the development of trust and purchase intention based on online product reviews, and incorporate information overload as a moderating factor. Design/methodology/approach: This study tests the hypotheses using a scenario-based experiment. In total, 157 working adults were asked to read three hotel reviews of different information load. Upon completion, they were then asked to respond to Likert-based questions regarding their trust in the review and purchase intention. Findings: An inverted U-shaped relationship exists between information load and both trust and purchase intention, where low-information load is ineffective at fostering trust and purchase intention, moderate information load is effective at fostering trust and purchase intention, and high-information load is less effective than moderate information load at fostering trust and purchase intention. Research limitations/implications: Although the authors supported the inverted U-shaped relationship between information load and two outcomes, the authors only tested three different review lengths, resulting in limited precision, it is not clear where the inflection point is (i.e. exactly how many words results in information overload). Future studies might both seek more precision, and also consider more consumer characteristics, such as risk propensity. Practical implications: Review platform operators with a stake in encouraging a sale should prioritize and highlight reviews of moderate length (which can be assessed automatically via word count), and consider restricting new reviews of products to minimum and maximum word counts. Originality/value: This study enhances the relevant and growing body of online review research by: bringing uncertainty reduction theory to bear on the consumer¿s information search efforts; using information overload, an important construct from classic information processing and decision-making literature to explain consumer behavior; and identifying a review characteristics (information load) which influences consumer attitudes about a review (trust) and the product (purchase intention). Finally, this study enhances research understanding of a specific experiential service: hospitality.

DOI 10.1108/JSTP-01-2015-0022
2015 Zinko R, Rubin M, 'Personal reputation and the organization', Journal of Management and Organization, 21 217-236 (2015) [C1]

© Cambridge University Press and Australian and New Zealand Academy of Management 2015.Drawing from fields such as marketing psychology, strategy, social psychology, and organiza... [more]

© Cambridge University Press and Australian and New Zealand Academy of Management 2015.Drawing from fields such as marketing psychology, strategy, social psychology, and organizational behavior, the present examination explores the individual and organizational bases for personal reputation; specifically, how different bases interact with one another to produce an individual's reputation within organizations. It is proposed that individuals use personal reputations to satisfy their need for positive self-esteem as well as to secure their sense of belonging in organizations. Furthermore, reputation allows individuals to obtain rewards such as autonomy, power, and career success and the opportunity to signal key information to audiences. Likewise, organizations utilize personal reputations to predict their members' behaviors, market those who are a part of the organization to others, build their own corporate reputations, and signal information to consumers and competitors. To further this understanding of personal reputation an examination is presented as to how organizations serve as an essential context within which individuals realize their personal reputations and regulate their behavior.

DOI 10.1017/jmo.2014.76
Citations Scopus - 1
Co-authors Mark Rubin
2013 Zinko R, 'A continued examination of the inverse relationship between political skill and strain reactions: Exploring reputation as a mediating factor', Journal of Applied Social Psychology, 43 1750-1759 (2013) [C1]

The positive correlation between political skill and the reduction of the effects of stressors (i.e., strain reaction) in the workplace is well documented. This paper furthers the... [more]

The positive correlation between political skill and the reduction of the effects of stressors (i.e., strain reaction) in the workplace is well documented. This paper furthers the examination of this correlation by examining the impact of reputation as a mediator. It is posited that individuals possessing political skill are likely to build positive reputations, which, in turn, aid in the reduction of perceived stressors in the workplace. It is hypothesized that it is one's reputation rather than one's social ability (i.e., political skill) that affects an individual's response to stressors. One hundred and eighty-one professionals were surveyed. Both their political skill and also stress levels were examined, as well as the perceptions held by their coworkers of their reputations. Results demonstrated a mediating effect of reputation between political skill and strain reactions. © 2013 Wiley Periodicals, Inc.

DOI 10.1111/jasp.12114
Citations Scopus - 3Web of Science - 3
2013 Furner CP, McDowell W, Zinko RA, 'Media Selection and the Imposter Phenomenon: A Multinational Investigation', Communications of the International Information Management Association (CIIMA), 13 17-34 (2013) [C1]
2012 Zinko RA, Gentry WA, Hall A, Grant GL, 'Reputational change among managers', Journal of Managerial Issues, 24 9-26 (2012) [C1]
Citations Scopus - 3
2012 Zinko R, Ferris GR, Humphrey SE, Meyer CJ, Aime F, 'Personal reputation in organizations: Two-study constructive replication and extension of antecedents and consequences', Journal of Occupational and Organizational Psychology, 85 156-180 (2012) [C1]
DOI 10.1111/j.2044-8325.2010.02017.x
Citations Scopus - 16Web of Science - 14
2012 Zinko RA, Furner CP, Herdman A, Wikhamn W, Grant G, Brees J, 'Gossip: A vehicle for the development of personal reputation in organizations', Journal of Organizational Moral Psychology, 2 1-16 (2012) [C1]
2010 Zinko RA, 'Making the in-group: the application of political skill to LMX by new employees in reputation development', The Journal of Global Business Management, 213-220 (2010) [C1]
2010 Chang L, Furner CP, Zinko RA, 'A study of negotiations within the ethnic Chinese community between Taiwan and Hong Kong.', Management Research and Practice, 2 329-343 (2010) [C1]
2009 Hall AT, Zinko R, Perryman A, Ferris G, 'Organizational citizenship behavior and reputation: Mediators in the relationships between accountability and job performance and satisfaction', Journal of Leadership and Organizational Studies, 15 381-392 (2009) [C1]

Holding people answerable for their actions captures the essence of accountability, which is one of the most fundamental constructs in the organizational sciences and, unfortunate... [more]

Holding people answerable for their actions captures the essence of accountability, which is one of the most fundamental constructs in the organizational sciences and, unfortunately, one about which little is known. This study formulated and tested a model that sought to explicate the intermediate linkages between accountability and job performance and satisfaction. Specifically, the hypothesized model suggests that accountability affects organizational citizenship behavior, which in turn influences job performance and satisfaction through personal reputation. Three alternative models were also examined, but the hypothesized model demonstrated the best fit to the data. Strengths and limitations of the study, directions for future research, and implications for practice are discussed. © 2009 Baker College.

DOI 10.1177/1548051809331504
Citations Scopus - 20
2009 Laird MD, Perryman AA, Hochwarter WA, Ferris GR, Zinko R, 'The Moderating Effects of Personal Reputation on Accountability-Strain Relationships', JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY, 14 70-83 (2009) [C1]
DOI 10.1037/a0012567
Citations Scopus - 16Web of Science - 15
2007 Zinko R, Ferris GR, Blass FR, Laird MD, 'Toward a Theory of Reputation in Organizations', Research in Personnel and Human Resources Management, 26 163-204 (2007)

In everyday life, as well as in work organizations, we engage in frequent and quite comfortable discourse about the nature of reputations, and wealso see personal reputation used ... [more]

In everyday life, as well as in work organizations, we engage in frequent and quite comfortable discourse about the nature of reputations, and wealso see personal reputation used as a basis for important human resources decisions (e.g., promotions, terminations, etc.). Unfortunately, despite its recognized importance, there has been very little theory and research on personal reputation in organizations published in the organizational sciences. The present paper attempts to address this need by proposing a conceptualization of personal reputation in organizations. In this conceptualization, reputation is presented as an agreed upon, collective perception by others, and involves behavior calibration derived from social comparisons with referent others that results in a deviation from the behavioral norms in one's environment, as observed and evaluated by others. Implications of this conceptualization are discussed, as are directions for future research. © 2007 Elsevier Ltd. All rights reserved.

DOI 10.1016/S0742-7301(07)26004-9
Citations Scopus - 32
2007 Ferris GR, Zinko R, Brouer RL, Buckley MR, Harvey MG, 'Strategic bullying as a supplementary, balanced perspective on destructive leadership', LEADERSHIP QUARTERLY, 18 195-206 (2007)
DOI 10.1016/j.leaqua.2007.03.004
Citations Scopus - 64Web of Science - 56
2007 Ferris GR, Perrewé PL, Ranft AL, Zinko R, Stoner JS, Brouer RL, Laird MD, 'Human resources reputation and effectiveness', Human Resource Management Review, 17 117-130 (2007)

The Human Resources (HR) function in organizations has had a long and well-documented history, during which it has evolved through a number of distinct stages from a mere record-k... [more]

The Human Resources (HR) function in organizations has had a long and well-documented history, during which it has evolved through a number of distinct stages from a mere record-keeping function to one of strategic importance and bottom-line impact. Implicit in such characterizations is the reputation of HR as well as its effectiveness, and the focus of this paper is to review the status of theory and research on HR reputation and effectiveness, and recommend directions for future work. © 2007 Elsevier Inc. All rights reserved.

DOI 10.1016/j.hrmr.2007.03.003
Citations Scopus - 25
2007 Harvey MG, Buckly MR, Ferris GR, Heames JT, Zinko RA, Brouer RL, Ferris GR, 'A bully as the archetypal destructive leader.', Journal of Leadership and Organizational Studies, 117-129 (2007)
2007 Liu Y, Ferris GR, Zinko R, Perrewe PL, Weitz B, Xu J, 'Dispositional antecedents and outcomes of political skill in organizations: A four-study investigation with convergence', JOURNAL OF VOCATIONAL BEHAVIOR, 71 146-165 (2007)
DOI 10.1016/j.jvb.2007.04.003
Citations Scopus - 75Web of Science - 65
2007 Hochwarter WA, Ferris GR, Zinko R, Arnell B, James M, 'Reputation as a moderator of political behavior-work outcomes relationships: A two-study investigation with convergent results', JOURNAL OF APPLIED PSYCHOLOGY, 92 567-576 (2007)
DOI 10.1037/0021-9010.92.2.567
Citations Scopus - 63Web of Science - 57
2006 Ranft AL, Zinko R, Ferris GR, Buckley MR, 'Marketing the image of management: The costs and benefits of CEO reputation', ORGANIZATIONAL DYNAMICS, 35 279-290 (2006)
DOI 10.1016/j.orgdyn.2006.05.003
Citations Scopus - 26Web of Science - 18
2005 Perrewe PL, Zellars KL, Rossi AM, Ferris GR, Kacmar CJ, Liu Y, et al., 'Political skill: An antidote in the role overload-strain relationship', JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY, 10 239-250 (2005)
DOI 10.1037/1076-8998.10.3.239
Citations Scopus - 56Web of Science - 51
Show 19 more journal articles

Conference (4 outputs)

Year Citation Altmetrics Link
2016 Zinko R, Hunt J, Tuchtan C, Heyden M, Furner C, 'Capitalizing on Personal Reputation: Leveraging Celebrity Reputation to Engage Local Talent' (2016)
Co-authors Mariano Heyden, James Hunt
2015 Furner CP, Zinko RA, Zhu Z, 'The Influence of Information Overload on the Development of Trust and Purchase Intention Based on Online Product Reviews in a Mobile vs. Web Environment: A Research Proposal', FOURTEENTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS (2015) [O1]
2014 Furner CP, Zinko RA, Zhu Z, McDowell W, Dalton A, 'Online Word-Of-Mouth and Mobile Product Reviews: An Experimental Investigation of the Mediating Role of Mobile Self Efficacy', THIRTEENTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, 2014 (2014) [E1]
2013 Zinko RA, Hall AT, 'Negative Reputation: An overview', Academy of Management (2013) [E3]
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Thesis / Dissertation (1 outputs)

Year Citation Altmetrics Link
2007 Zinko RA, Antecedents and consequences of personal reputation in organizations, Florida State University (2007)
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Grants and Funding

Summary

Number of grants 2
Total funding $94,800

Click on a grant title below to expand the full details for that specific grant.


20161 grants / $89,800

Enhancing university retention and success for first-in-family, low SES students through a flipped classroom learning model$89,800

Funding body: Department of Education

Funding body Department of Education
Project Team Doctor Johanna Macneil, Doctor Amy Maguire, Doctor Marcus Rodrigs, Doctor David Cameron
Scheme Higher Education Participation and Partnerships Programme
Role Investigator
Funding Start 2016
Funding Finish 2016
GNo G1600149
Type Of Funding Other Public Sector - Commonwealth
Category 2OPC
UON Y

20131 grants / $5,000

Exploring the different dimensions of personal reputation$5,000

Funding body: University of Newcastle

Funding body University of Newcastle
Project Team Doctor Robert Zinko
Scheme New Staff Grant
Role Lead
Funding Start 2013
Funding Finish 2013
GNo G1300950
Type Of Funding Internal
Category INTE
UON Y
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Research Supervision

Number of supervisions

Completed0
Current3

Total current UON EFTSL

PhD2.1

Current Supervision

Commenced Level of Study Research Title / Program / Supervisor Type
2015 PhD Psychological Capital across the Career Life Span
PhD (Management), Faculty of Business and Law, The University of Newcastle
Co-Supervisor
2015 PhD The Positive Effects of Political Skill on Imposterism
PhD (Management), Faculty of Business and Law, The University of Newcastle
Co-Supervisor
2014 PhD The influence of religious diversity in the workplace.
PhD (Management), Faculty of Business and Law, The University of Newcastle
Co-Supervisor
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Dr Robert Zinko

Position

Senior Lecturer
Newcastle Business School
Faculty of Business and Law

Contact Details

Email robert.zinko@newcastle.edu.au
Phone (02) 4921 8727

Office

Room SRS 146
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