Staff Profile

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Career Summary

Biography

Mahsood Shah is an Associate Professor with the University on Newcastle, Australia. In this role Mahsood is responsible to strengthen the research capacity on a wide range of areas including access, participation, and academic outcomes of students from various equity groups. Prior to joining the University of Newcastle, Mahsood was the Principal Advisor to the Vice President (Academic) at RMIT University, and responsible for Strategy and Quality at the University of Canberra and University of Western Sydney. Mahsood is currently an Adjunct at the University of Canberra. Apart from working with universities, Mahsood has worked with seven private for-profit higher education providers on a wide range of projects including accreditation and re-accreditation with Tertiary Education Quality and Standards Agency (TEQSA). Mahsood has led the former Australian Universities Quality Agency (AUQA) audits in three universities and seven private for-profit providers. Some of his work related to quality assurance, benchmarking, and student experience is included in AUQA Good Practice database. Mahsood is an expert with TEQSA register of experts and he is also a quality auditor with Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ), and the Commission for Academic Accreditation (CAA) in the United Arab Emirates.

Mahsood is the editor of the recently established International Studies in Widening Participation journal which is located at the Centre of Excellence in Equity for Higher Education at the University of Newcastle, Australia.

Qualifications

  • PhD, University of Canberra, 28/09/2012
  • Master of Management, Southern Cross University, 05/05/2001
  • Graduate Diploma of Vocational Education &Training, Southern Cross University, 01/03/2006
  • Graduate Certificate in Quality Assurance, University of Melbourne, 16/08/2011
  • Bachelor of Vocational Education and Training, Charles Sturt University, 18/04/2007
  • Advanced Diploma in Quality Mgt for Bus Excellence, Australian Quality Council - RTO, 19/11/1999
  • Certificate IV in Training and Assessment, TAFE (NSW), 31/12/2005
  • Certificate IV in Occupational Health and Safety, University of Ballarat, 05/05/2003

Research

Research keywords

  • Access, equity and widening participation of disadvantaged students
  • Measurement and enhancement of student experience
  • Private higher education
  • Quality assurance in tertiary education
  • Strategic planning and institutional performance reviews
  • Student attrition and retention
  • Student engagement in external quality assessment
  • Student feedback (design, methodology and measurement)

Research expertise

Mahsood's research interest relates to tertiary education quality assurance. Mahsood has 17 years of work experience in a number of universities in strategic planning and quality assurance roles. His research expertise includes: quality assurance in tertiary education; effectiveness of external quality assessment; private higher education; student feedback (design, methodology and measurement); student experience and enhancement; student engagement in external audits/reviews; student attrition and retention, social inclusion policies and its impact on standards and outcomes, and access and participation of disadvantaged students.

Mahsood has published papers in journals and conference proceedings with peers from various countries. His recent book titled " External Quality Audit: Has it improved quality assurance in universities? is published by Woodhead Publishing in March 2013.

Languages

  • English
  • Fijian
  • Hindi
  • Urdu

Fields of Research

CodeDescriptionPercentage
130103Higher Education70
130303Education Assessment And Evaluation15
160506Education Policy15

Appointments

Quality auditor
Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) (Hong Kong)
01/03/2011
Quality reviewer
Commission for Academic Accreditation in UAE (United Arab Emirates)
01/02/2013
TEQSA Register of Experts
Tertiary Education Quality and Standards Agency (TEQSA) (Australia)
01/03/2013
Adjunct
University of Canberra, Australia (Australia)
01/08/2012

Awards

Recognition.

2006Vice Chancellor's Excellence Award for Professional Service
The University of Western Sydney (Australia)
Coordinating AUQA audit in 2006

Collaboration

Mahsood has actively engaged international scholars from various countries in writing books and papers. He is actively working closely with academics from New Zealand, Indonesia, Fiji Islands, China, Hong Kong, Vietnam, Malaysia, Singapore, Japan, India, South Africa, Ghana, Kenya, Rwanda, UK, USA, Canada, Italy, Finland, Norway, Chile, Poland, Georgia, Columbia, Uruguay, Saudi Arabia, United Arab Emirates, Oman, Palestine, and Russia.

Administrative

Administrative expertise

Significant experience in leading strategy development and quality assurance in universities. Mahsood has coordinated external quality audits in three universities and seven private for-profit higher education providers. Mahsood has worked in different kinds of tertiry education providers including dual sector university; multi campus university with large proportion of students who are first in the immediate family to access tertiry education; research intensive university, single campus university, and private for-profit providers.

Teaching

Teaching keywords

  • Adult education
  • Management foundation
  • Management of change
  • Strategic management

Teaching expertise

Mahsood has taught undergraduate and postgraduate subjects in education and management related discipline in various universities. His teaching expertise includes: strategic management; management of change, management foundation, adult education, and other management and adult education areas.

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Highlighted Publications

For publications that are currently unpublished or in-press, details are shown in italics.

YearCitationAltmetricsLink
2012Shah M, 'Ten Years of External Quality Audit in Australia: Have Audits Improved Quality Assurance in Universities?', Assessment and Evaluation in Higher Education, 36 761-772 (2012) [C1]
2012Grebennikov L, Shah M, 'Investigating Longitudinal Attrition Trends in order to Improve Student Retention', Quality Assurance in Education, 20 223-236 (2012) [C1]
2012Shah M, Chenicheri NS, 'The Changing Nature of Teaching Evaluations in Australian Universities', Quality Assurance in Education, 20 272-288 (2012) [C1]
2011Shah M, Lewis I, Fitzgerald R, 'The Renewal of Quality Assurance in Australian Higher Education: The Challenge of Balancing Academic Rigor, Equity and Quality Outcomes', Quality in Higher Education, 17 265-278 (2011) [C1]

Publications

For publications that are currently unpublished or in-press, details are shown in italics.

Click on a category title below to expand the list of citations for that specific category.

Book (2 outputs)

YearCitationAltmetricsLink
2013Shah M, Nair CS, External Quality Audit: Has It Improved Quality Assurance in Universities?, Chandos Publishing, Cambridge, UK, 283 (2013) [A3]
2013Shah M, Sid Nair C, Enhancing Student Feedback and Improvement Systems in Tertiary Education, Commission for Academic Accreditation, Abu Dhabi, UAE, 128 (2013) [A3]

Chapter (2 outputs)

YearCitationAltmetricsLink
2013Shah M, 'Listening to students' voices to enhance their experience of university', Enhancing Learning and Teaching through Student Feedback in Social Sciences, Chandos Publishing, Witney, OX 29-41 (2013) [B1]
2013Shah M, Stanford S-A, 'The impact of external quality audit in a private for-profit tertiary education institution', External Quality Audit: Has It Improved Quality Assurance in Universities?, Chandos Publishing, Cambridge, UK 19-34 (2013) [B1]

Journal article (40 outputs)

YearCitationAltmetricsLink
2014Shah M, Nair CS, 'Turning the ship around: Rethinking strategy development and implementation in universities', Quality Assurance in Education, 22 145-157 (2014)
2014Shah M, 'The participation of students in TEQSA reviews', Studies in Learning, Evaluation, Innovation and Development, 10 30-37 (2014)
2014Hougaz L, Shah M, Morison A, 'Government policy to measure and enhance student experience in private higher education', Journal of Institutional Research South East Asia, 12 5-16 (2014)
2014Shah M, Hartman K, Hastings G, 'Partners or opponents: the engagement of students in a compliance driven quality assessment', Perspectives: Policy and Practice in Higher Education, 18 20-28 (2014)
2014Shah M, 'The student experience at risk? Measurement and enhancement of student experience in private tertiary education.', Studies in Learning, Evaluation, Innovation and Development, 10 21-29 (2014)
2013Shah M, 'Renewing strategic planning in universities at a time of uncertainty', Perspectives: Policy and Practice in Higher Education, 17 24-29 (2013) [C1]
2013Grebennikov L, Shah M, 'Student voice: using qualitative feedback from students to enhance their university experience', TEACHING IN HIGHER EDUCATION, 18 606-618 (2013) [C1]
2013Shah M, 'The effectiveness of external quality audits: A study of Australian universities', Quality in Higher Education, 19 358-375 (2013) [C1]
2013Shah M, Nair CS, Bennett L, 'Factors influencing student choice to study at private higher education institutions', Quality Assurance in Education, 21 402-416 (2013) [C1]
2013Shah M, Jarzabkowski L, 'The Australian higher education quality assurance framework: From improvement-led to compliance-driven', Perspectives: Policy and Practice in Higher Education, 17 96-106 (2013) [C1]
2013Whiteford G, Shah M, Nair CS, 'Equity and excellence are not mutually exclusive: A discussion of academic standards in an era of widening participation', Quality Assurance in Education, 21 299-310 (2013) [C1]
2013Grebennikov L, Shah M, 'Monitoring Trends in Student Satisfaction', Tertiary Education and Management, (2013) [C1]
2013Shah M, Nair CS, 'Private for-profit higher education in Australia: widening access, participation and opportunities for public-private collaboration', HIGHER EDUCATION RESEARCH & DEVELOPMENT, 32 820-832 (2013) [C1]
2013Shah M, Stanford S-A, 'Quality and regulation of Australian tertiary education: Searching for a sustainable quality assurance framework', The ACPET Journal for Private Higher Education, 2 24-33 (2013) [C1]
2013Shah M, Nair CS, 'Preface', External Quality Audit: Has It Improved Quality Assurance in Universities?, (2013)
2012Bennett L Nair S C Shah M, Nair CS, 'The Emergence of Private Higher Education in Australia: The Silent Provider', European Journal of Higher Education, 2 423-435 (2012) [C1]
2012Shah M, 'Was It Worth It? The Effectiveness of External Quality Audit in a Private Higher Education Institution', ACPET Journal for Private Higher Education, 1 12-19 (2012) [C1]
2012Shah M, 'Ten years of external quality audit in Australia: evaluating its effectiveness and success', ASSESSMENT & EVALUATION IN HIGHER EDUCATION, 37 761-772 (2012) [C1]
2012Shah M, Nair CS, 'Student Surveys and Feedback: Strategic Solution for all Tertiary Education Institutions', Studies in Learning, Evaluation Innovation and Dev, 9 66-73 (2012) [C1]
2012Shah M, Chenicheri NS, 'A New Dynamic in Australian Higher Education: The Emergence of Private for-profit Higher Education', European Journal of Higher Education, 2 307-317 (2012) [C1]
2012Shah M, Aumann T, 'The Changing Role of Planning Units in Universities: Renewing our Approach and Future Directions', Journal of Institutional Research, 17 60-68 (2012) [C1]
2012Chenicheri NS, Shah M, 'Quality of the Student Experience An International Study', International Journal of Quality Assurance in Engi, 2 34-40 (2012) [C1]
2012Shah M, 'Ten Years of External Quality Audit in Australia: Have Audits Improved Quality Assurance in Universities?', Assessment and Evaluation in Higher Education, 36 761-772 (2012) [C1]
2012Shah M, Bennett L, Nair CS, 'Student Experience in Private Higher Education in Australia', The ACPET Journal for Private Higher Education, 1 24-30 (2012) [C1]
2012Grebennikov L, Shah M, 'Commencing Student Experience: New Insights and Implications for Action', European Journal of Higher Education, 2 267-289 (2012) [C1]
2012Grebennikov L, Shah M, 'Investigating Longitudinal Attrition Trends in order to Improve Student Retention', Quality Assurance in Education, 20 223-236 (2012) [C1]
2012Shah M, Chenicheri NS, 'The Changing Nature of Teaching Evaluations in Australian Universities', Quality Assurance in Education, 20 272-288 (2012) [C1]
2011Shah M, Chenicheri NS, 'International Higher Education in Australia. Unplanned Future?', Perspectives: Policy and Practice in Higher Education, 15 129-131 (2011) [C1]
2011Shah M, Nair CS, 'The Influence of Strategy and External Quality Audit on University Performance: A Case of an Australian University', Tertiary Education and Management, 17 139-150 (2011) [C1]
2011Shah M, Stanford S-A, 'Academic Staff views on External Quality Audit: Post Audit Evaluation in a Private Higher Education College', Journal of Institutional Research, 16 91-99 (2011) [C1]
2011Shah M, Nair CS, 'Renewing Quality Assurance at a Time of Turbulence: An Attempt to Reenergize Quality in Australian Higher Education', Perspectives: Policy and Practice in Higher Educat, 15 92-96 (2011) [C1]
2011Shah M, Lewis I, Fitzgerald R, 'The Renewal of Quality Assurance in Australian Higher Education: The Challenge of Balancing Academic Rigor, Equity and Quality Outcomes', Quality in Higher Education, 17 265-278 (2011) [C1]
2011Shah M, Nair CS, Wilson M, 'Quality Assurance in Australian Higher Education: Historical and Future Development', Asia Pacific Journal of Education, 12 475-483 (2011) [C1]
2011Shah M, Chenicheri NS, 'Building the plane while it's flying: enhancing the missed opportunity for quality assurance and capacity-building in Australian private higher education', European Journal of Higher Education, 1 261-273 (2011) [C1]
2010Shah M, Widin J, 'Indigenous Students' Voices: Monitoring Indigenous Student Satisfaction and Retention in a large Australian University', Journal of Institutional Research, 15 28-41 (2010) [C1]
2010Shah M, Nair CS, 'Enrolling in Higher Education: The Perceptions of Stakeholders', Journal of Institutional Research, 15 9-15 (2010) [C1]
2010Shah M, Lewis I, 'Private Higher Education in Australia: Growth, Quality and Standards', Journal of Institutional Research (South East Asia, 8 80-95 (2010) [C1]
2010Shah M, Nair CS, 'Monitoring Student Attrition to Enhance Quality', International Journal of Quality and Participation, 1 24-30 (2010) [C1]
2009Shah M, Nair CS, 'Using Student Voice to Improve Student Satisfaction: Two Australian Universities the same Agenda', Journal of Institutional Research (South East Asia), 7 43-55 (2009) [C1]
2008Scott G, Shah M, Grebennikov L, Singh H, 'Improving student retention: A University of Western Sydney case study', Journal of Institutional Research, 14 1-23 (2008) [C1]
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Conference (21 outputs)

YearCitationAltmetricsLink
2014Shah M, 'Implications for learning and teaching in higher education delivered by private provider and TAFE and the role of university partners', file:///C:/Users/ms424/Downloads/22nd-no-frills-2728.pdf, Sunshine Coast, Qld, Australia (2014)
2013Shah M, 'Correlation or causality: Raising equity aspirations in the emergence of quality agenda', National Association of Enabling Educators of Australia Conference, Melbourne, VIC (2013) [E3]
2012Shah M, Chenicheri NS, 'Can standards drop? Social inclusion agenda and academic standards', Can standards drop? Social inclusion agenda and academic standards., Murdoch University (2012) [E1]
2011Nair CS, Shah M, 'Developing an Effective Student Feedback and Improvement system: Exemplars with Proven Success', Developing an Effective Student Feedback and Improvement system: Exemplars with Proven Success, Melbourne (2011) [E1]
2011Shah M, Chenicheri NS, 'Engaging with Quality: Quality Assurance and Capacity Building in Private Higher Education', Engaging with Quality: Quality Assurance and Capacity Building in Private Higher Education, Melbourne (2011) [E1]
2011Shah M, Nair CS, 'Employer satisfaction of university graduates: Key capabilities in early career graduates', Employer satisfaction of university graduates: Key capabilities in early career graduates, Westerns Australia (2011) [E1]
2011Shah M, Nair CS, 'Trends in the Quality of Student Experience: An International Perspective based on Studies in three Universities', Trends in the Quality of Student Experience: An International Perspective based on Studies in three Universities, Malaysia (2011) [E1]
2010Lines B, Shah M, 'University in Transition: The Renewal of Quality at the University of Canberra', University in Transition: The Renewal of Quality at the University of Canberra, Gold Coast (2010) [E1]
2010Shah M, Wilson M, Nair CS, 'The Australian Higher Education Quality Assurance Framework: Its Success, Deficiencies and Way forward', Proceedings of the Australian Association for Institutional Research (AAIR) conference, Geelong, Melbourne (2010) [E1]
2010Shah M, Roth K, Nair CS, 'Improving the Quality of Offshore Student Experience: Findings of a Decade in three Australian Universities', Improving the Quality of Offshore Student Experience: Findings of a Decade in three Australian Universities, Sydney (2010) [E1]
2009Shah M, Brown G, 'The Rise of Private Higher Education in Australia: Maintaining Quality Outcomes and Future Challenges', The Rise of Private Higher Education in Australia: Maintaining Quality Outcomes and Future Challenges, Alice Springs (2009) [E1]
2009Shah M, Stanford S-A, 'Developing an Effective Tracking and Improvement system for Teaching and Learning', Developing an Effective Tracking and Improvement system for Teaching and Learning, Adelaide (2009) [E1]
2008Shah M, Ivan S, 'Strategic Planning and Reviews in a University: Changing a Myth into Reality', Strategic Planning and Reviews in a University: Changing a Myth into Reality, Canberra (2008) [E1]
2008Shah M, Grebennikov L, 'External Quality Audit as an Opportunity for Institutional Change and Improvement', External Quality Audit as an Opportunity for Institutional Change and Improvement, Canberra (2008) [E1]
2008Grebennikov L, Shah M, 'Employer Engagement with the University: Study of Employer Satisfaction of University graduates', Employer Engagement with the University: Study of Employer Satisfaction of University graduates, Australia (2008) [E1]
2008Grebennikov L, Shah M, 'Enhancing the Research Student Experience in a University', Enhancing the Research Student Experience in a University, Canberra (2008) [E1]
2008Scott G, Grebenniko L, Shah M, 'Using Qualitative Data to Prove and Improve Quality in Australian Higher Education', Using Qualitative Data to Prove and Improve Quality in Australian Higher Education, Melbourne (2008) [E1]
2007Shah M, Grebennikov L, Singh H, 'Does Retention Matter? Improving Student Retention: A UWS Case Study', Does Retention Matter? Improving Student Retention: A UWS Case Study, Sydney (2007) [E1]
2007Shah M, Ivan S, Miller J, 'Measuring the Impact of External Quality Audit on Universities: Can External Quality Audit be Credited for Improvements and Enhancement in Student Learning? How Can We Measure?', Measuring the Impact of External Quality Audit on Universities: Can External Quality Audit be Credited for Improvements and Enhancement in Student Learning? How Can We Measure?, Hobart (2007) [E1]
2007Shah M, Treloar K, 'External Quality Audit Outcomes in Australia & International and Possible Benchmarking Opportunities', External Quality Audit Outcomes in Australia & International and Possible Benchmarking Opportunities, Hobart (2007) [E1]
2006Shah M, Nair CS, 'Translating Student Voice into Action: A Case Study at Two Australian Universities', Translating Student Voice into Action: A Case Study at Two Australian Universities, Perth (2006) [E1]
Show 18 more
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Grants and Funding

No funding.

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Research Supervision

Number of current supervisions1
Total current UoN PhD EFTSL0.3

For supervisions undertaken at an institution other that the University of Newcastle, the institution name is listed below the program name.

Current Supervision

CommencedProposed
Completion
ProgramSupervisor TypeResearch Title
20122016PhD (Education)Co-SupervisorQuality Accreditation and Quality Assurance in Upper Secondary Schools in Hatinh Province in Vietnam
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Associate Professor Mahsood Shah

Work Phone(02) 4921 7277
Email
PositionAssociate Professor
Centre for English Language and Foundation Studies
Academic Division
The University of Newcastle, Australia
Office
MCL G 62,
McMullin Building,
Callaghan
University Drive
Callaghan NSW 2308
Australia
URL:www.newcastle.edu.au/profile/mahsood-shah
Linkhttp://www.newcastle.edu.au/profile/mahsood-shah