Mahsood Shah is an Associate Professor with the University on Newcastle, Australia. In this role Mahsood is responsible to strengthen the research capacity on a wide range of areas including access, participation, and academic outcomes of students from various equity groups. Prior to joining the University of Newcastle, Mahsood was the Principal Advisor to the Vice President (Academic) at RMIT University, and responsible for Strategy and Quality at the University of Canberra and University of Western Sydney. Mahsood is currently an Adjunct at the University of Canberra. Apart from working with universities, Mahsood has worked with seven private for-profit higher education providers on a wide range of projects including accreditation and re-accreditation with Tertiary Education Quality and Standards Agency (TEQSA). Mahsood has led the former Australian Universities Quality Agency (AUQA) audits in three universities and seven private for-profit providers. Some of his work related to quality assurance, benchmarking, and student experience is included in AUQA Good Practice database. Mahsood is an expert with TEQSA register of experts and he is also a quality auditor with Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ), and the Commission for Academic Accreditation (CAA) in the United Arab Emirates.
Mahsood is the editor of the recently established International Studies in Widening Participation journal which is located at the Centre of Excellence in Equity for Higher Education at the University of Newcastle, Australia.
- PhD, University of Canberra, 28/09/2012
- Master of Management, Southern Cross University, 05/05/2001
- Graduate Diploma of Vocational Education &Training, Southern Cross University, 01/03/2006
- Graduate Certificate in Quality Assurance, University of Melbourne, 16/08/2011
- Bachelor of Vocational Education and Training, Charles Sturt University, 18/04/2007
- Advanced Diploma in Quality Mgt for Bus Excellence, Australian Quality Council - RTO, 19/11/1999
- Certificate IV in Training and Assessment, TAFE (NSW), 31/12/2005
- Certificate IV in Occupational Health and Safety, University of Ballarat, 05/05/2003
- Access, equity and widening participation of disadvantaged students
- Measurement and enhancement of student experience
- Private higher education
- Quality assurance in tertiary education
- Strategic planning and institutional performance reviews
- Student attrition and retention
- Student engagement in external quality assessment
- Student feedback (design, methodology and measurement)
Mahsood's research interest relates to tertiary education quality assurance. Mahsood has 17 years of work experience in a number of universities in strategic planning and quality assurance roles. His research expertise includes: quality assurance in tertiary education; effectiveness of external quality assessment; private higher education; student feedback (design, methodology and measurement); student experience and enhancement; student engagement in external audits/reviews; student attrition and retention, social inclusion policies and its impact on standards and outcomes, and access and participation of disadvantaged students.
Mahsood has published papers in journals and conference proceedings with peers from various countries. His recent book titled " External Quality Audit: Has it improved quality assurance in universities? is published by Woodhead Publishing in March 2013.
Fields of Research
|130303||Education Assessment And Evaluation||15|
Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) (Hong Kong)
Commission for Academic Accreditation in UAE (United Arab Emirates)
|TEQSA Register of Experts|
Tertiary Education Quality and Standards Agency (TEQSA) (Australia)
University of Canberra, Australia (Australia)
|2006||Vice Chancellor's Excellence Award for Professional Service|
The University of Western Sydney (Australia)
Coordinating AUQA audit in 2006
Mahsood has actively engaged international scholars from various countries in writing books and papers. He is actively working closely with academics from New Zealand, Indonesia, Fiji Islands, China, Hong Kong, Vietnam, Malaysia, Singapore, Japan, India, South Africa, Ghana, Kenya, Rwanda, UK, USA, Canada, Italy, Finland, Norway, Chile, Poland, Georgia, Columbia, Uruguay, Saudi Arabia, United Arab Emirates, Oman, Palestine, and Russia.
Significant experience in leading strategy development and quality assurance in universities. Mahsood has coordinated external quality audits in three universities and seven private for-profit higher education providers. Mahsood has worked in different kinds of tertiry education providers including dual sector university; multi campus university with large proportion of students who are first in the immediate family to access tertiry education; research intensive university, single campus university, and private for-profit providers.
- Adult education
- Management foundation
- Management of change
- Strategic management
Mahsood has taught undergraduate and postgraduate subjects in education and management related discipline in various universities. His teaching expertise includes: strategic management; management of change, management foundation, adult education, and other management and adult education areas.
For publications that are currently unpublished or in-press, details are shown in italics.
|2012||Shah M, 'Ten Years of External Quality Audit in Australia: Have Audits Improved Quality Assurance in Universities?', Assessment and Evaluation in Higher Education, 36 761-772 (2012) [C1]|
|2012||Grebennikov L, Shah M, 'Investigating Longitudinal Attrition Trends in order to Improve Student Retention', Quality Assurance in Education, 20 223-236 (2012) [C1]|
|2012||Shah M, Chenicheri NS, 'The Changing Nature of Teaching Evaluations in Australian Universities', Quality Assurance in Education, 20 272-288 (2012) [C1]|
|2011||Shah M, Lewis I, Fitzgerald R, 'The Renewal of Quality Assurance in Australian Higher Education: The Challenge of Balancing Academic Rigor, Equity and Quality Outcomes', Quality in Higher Education, 17 265-278 (2011) [C1]|
For publications that are currently unpublished or in-press, details are shown in italics.
Click on a category title below to expand the list of citations for that specific category.
Book (2 outputs)
|2013||Shah M, Sid Nair C, Enhancing Student Feedback and Improvement Systems in Tertiary Education, Commission for Academic Accreditation, Abu Dhabi, UAE, 128 (2013) [A3]|
|2013||Shah M, Nair CS, External Quality Audit: Has It Improved Quality Assurance in Universities?, Chandos Publishing, Cambridge, UK, 283 (2013) [A3]|
Chapter (2 outputs)
|2013||Shah M, Stanford S-A, 'The impact of external quality audit in a private for-profit tertiary education institution', External Quality Audit: Has It Improved Quality Assurance in Universities?, Chandos Publishing, Cambridge, UK 19-34 (2013) [B1]|
|2013||Shah M, 'Listening to students' voices to enhance their experience of university', Enhancing Learning and Teaching through Student Feedback in Social Sciences, Chandos Publishing, Witney, OX 29-41 (2013) [B1]|
Journal article (40 outputs)
|2014||Shah M, Nair CS, 'Turning the ship around: Rethinking strategy development and implementation in universities', Quality Assurance in Education, 22 145-157 (2014)|
|2014||Shah M, Hartman K, Hastings G, 'Partners or opponents: the engagement of students in a compliance driven quality assessment', Perspectives: Policy and Practice in Higher Education, 18 20-28 (2014)|
|2014||Shah M, 'The participation of students in TEQSA reviews', Studies in Learning, Evaluation, Innovation and Development, 10 30-37 (2014)|
|2014||Hougaz L, Shah M, Morison A, 'Government policy to measure and enhance student experience in private higher education', Journal of Institutional Research South East Asia, 12 5-16 (2014)|
|2013||Shah M, 'Renewing strategic planning in universities at a time of uncertainty', Perspectives: Policy and Practice in Higher Education, 17 24-29 (2013) [C1]|
|2013||Grebennikov L, Shah M, 'Monitoring Trends in Student Satisfaction', Tertiary Education and Management, 19 301-322 (2013) [C1]|
|2013||Grebennikov L, Shah M, 'Student voice: using qualitative feedback from students to enhance their university experience', TEACHING IN HIGHER EDUCATION, 18 606-618 (2013) [C1]|
|2013||Shah M, 'The effectiveness of external quality audits: A study of Australian universities', Quality in Higher Education, 19 358-375 (2013) [C1]|
|2013||Shah M, Nair CS, Bennett L, 'Factors influencing student choice to study at private higher education institutions', Quality Assurance in Education, 21 402-416 (2013) [C1]|
|2013||Shah M, Jarzabkowski L, 'The Australian higher education quality assurance framework: From improvement-led to compliance-driven', Perspectives: Policy and Practice in Higher Education, 17 96-106 (2013) [C1]|
|2013||Shah M, Nair CS, 'Private for-profit higher education in Australia: widening access, participation and opportunities for public-private collaboration', HIGHER EDUCATION RESEARCH & DEVELOPMENT, 32 820-832 (2013) [C1]|
|2013||Whiteford G, Shah M, Nair CS, 'Equity and excellence are not mutually exclusive: A discussion of academic standards in an era of widening participation', Quality Assurance in Education, 21 299-310 (2013) [C1]|
|2013||Shah M, Stanford S-A, 'Quality and regulation of Australian tertiary education: Searching for a sustainable quality assurance framework', The ACPET Journal for Private Higher Education, 2 24-33 (2013) [C1]|
|Show 37 more|
Conference (21 outputs)
|2014||Shah M, 'Implications for learning and teaching in higher education delivered by private provider and TAFE and the role of university partners', file:///C:/Users/ms424/Downloads/22nd-no-frills-2728.pdf, Sunshine Coast, Qld, Australia (2014)|
|2013||Shah M, 'Correlation or causality: Raising equity aspirations in the emergence of quality agenda', National Association of Enabling Educators of Australia Conference, Melbourne, VIC (2013) [E3]|
|2012||Shah M, Chenicheri NS, 'Can standards drop? Social inclusion agenda and academic standards', Can standards drop? Social inclusion agenda and academic standards., Murdoch University (2012) [E1]|
|Show 18 more|
Grants and Funding
|Number of current supervisions||1|
|Total current UoN PhD EFTSL||0.3|
For supervisions undertaken at an institution other that the University of Newcastle, the institution name is listed below the program name.
|Program||Supervisor Type||Research Title|
|2012||2016||PhD (Education)||Co-Supervisor||Quality Accreditation and Quality Assurance in Upper Secondary Schools in Hatinh Province in Vietnam|
Associate Professor Mahsood Shah
|Work Phone||(02) 4921 7277|
Centre for English Language and Foundation Studies
The University of Newcastle, Australia
MCL G 62,
Callaghan NSW 2308