Refund Policy for Students Studying through UON Singapore at PSB Academy

Document Number000909
Date Approved8 September 2009
  

1.      Introduction

The University is committed to the value of fairness.  “All members of the University Community have a right to expect, and a duty to give, fair treatment through clear expectations and a consistent approach” (University Code of Conduct).

The University accepts that in certain circumstances students will be entitled to a full or partial refund of tuition fees.

2.      Scope

This Policy sets out the refund conditions that apply to students studying through UON Singapore at PSB Academy.

3.      Definitions

In the context of this document:

census date means the date in each term on which a student enrolled in a course is deemed to be financially liable for the  course;

commencing students means students who have been admitted to a program but not yet enrolled or students who are enrolled in their first term of study;

continuing students means students who have completed at least 10 units of study in their program at the University of Newcastle;

student means any person who is enrolled in a program of study leading to an award of the University or who is duly authorised to attend classes in the University;

term means a period of time for the delivery of a course in which students enrol and for which they are charged fees, and includes semesters, trimesters, blocks and summer terms.

4.      Commencing Full Time Students

4.1.     Partial Refund of Tuition Fees

The University will make a partial refund of tuition fees in the following circumstances:

  1. if written notice of withdrawal from the program is received more than 28 days prior to the commencement of the term, all fees are refundable, less an amount of S$500 (being a retention of fees) and where applicable, any agent’s fee; or
  2. if written notice of withdrawal from the program is received less than 28 days prior to the commencement of the term, and up to the census date of the term, all fees are refundable less an amount of S$3,000 (being a retention of fees).

4.2.     No Fee Refund

No refund will be given after the term census date for courses in that term.

5.      Commencing Part Time Students

5.1.     Partial Refund of Tuition Fees

The University will make a partial refund of tuition fees in the following circumstances:

  1. If written notice of withdrawal from the program is received more than 28 days prior to the commencement of the term, all fees are refundable, less an amount of S$500 (being a retention of fees) and where applicable, any agent’s fee; or
  2. If written notice of withdrawal from the program is received less than 28 days prior to the commencement of the term, and up to the census date of the term, all fees are refundable less an amount of S$1,500 (being a retention of fees).

5.2.     No Fee Refund

No refund will be given after the term census date for courses in that term.

6.      Continuing Students

6.1.     Refund of Tuition Fees

The University will make a refund of tuition fees for the term if written notice of withdrawal is received on or before the census date of that current term. This includes any payments received for future terms.  No fees will be refunded for enrolment in previous terms.

6.2.     No Fee Refund

No refund will be given after the term census date for courses in that term.

7.      Rolling Over Fees for Future Enrolment

Students who take leave of absence, discontinue or withdraw from their programs will have all tuition fees refunded to them according to the policy above and no fees will be rolled over for future enrolment.

8.      Procedure for Application for Refund

A student who wishes to apply for a refund of tuition fees in accordance with this Refund Policy should advise PSB Academy in writing.

9.      Appeals

If there are exceptional circumstances, or a student disagrees with the way a refund has been calculated, they may lodge an appeal with the Pro Vice-Chancellor and CEO, Singapore.

10.    Essential Supporting Documents

Complaints Resolution Policy - 000745

Complaints Resolution Procedures - 000898 

Complaints Resolution Guidelines -000899

 

Approval AuthorityVice-Chancellor
Date Approved8 September 2009
Date for Review8 September 2012
Policy SponsorDeputy Vice-Chancellor (Services)
Policy OwnerPro Vice-Chancellor & CEO, Singapore Campus
Policy ContactDeputy Academic Registrar, Singapore