Wednesday, 13 August 2014
Tell us what you think and receive a free coffee and the chance to win an iPad mini
The Library Client Satisfaction survey is on from Monday 11 - Sunday 24 August. Tell us what you think and receive a free hot drink, a set of earphones and the chance to win an iPad mini or a $50 voucher.
The survey is your turn to have your say about how satisfied you are with our equipment, facilities, collections and services. Your honest feedback allows us to identify areas or services that need improving. We run the survey every two years so we can confidently say we are addressing needs and concerns and building a better Library. The last survey was in August 2012 and our next one will be in August 2016.
What were the results of the last Survey?
You said you were most satisfied with the way staff treat you and respond to your needs. Areas you said needed improving included more access to computers, better wireless access and the need for more quiet study spaces. 7233 people had their say last time - which was the second highest number of people responding in the history of the survey. We'd really like to beat that number this time.
How has the Library responded to the feedback?
Since 2012 the Library has been working hard to maintain the good things and improve on the gaps and provide you with the things you say you want. We've:
- renovated areas of the Library including a major renewal of HC118 at Huxley
- refurbished the Auchmuty Roof Terrace
- opened a cafe in the Ourimbah Library
- increased online resources - now more than 380,000 ebooks and 80,000+ journals
- introduced 'survival stations' (microwaves and hot water) with the help of SSAF funding.
- made iPads available for loan
- created more group and quiet study spaces
- reconfigured Library noise zones
But wait - there's more ... we also:
- increased seating and replaced old furniture
- improved wireless access and provided more data and power outlets
- upgraded our Library catalogue (NewCat+) to include automatic journal article search
- introduced the ArticleReach service for improved access to journal articles
- extended our CHAT service to weekends
- reviewed and reorganised our collections to make things easier to find
- worked with academics to improve access to course reserves
- extended Library hours during exam periods.