Clearing your cache and cookies

Clearing your cache and cookies can significantly improve your browser's performance. It is particularly helpful if you have persistent problems with pages not loading as expected when using databases. These problems are often caused by your browser calling up old information from your cache or cookie folder. Clearing them usually solves the problem.

Below are instructions for performing this task in the most common Windows browsers. Others browsers will have similar options.

Internet Explorer

  • Click on Tools | Internet Options
  • On the General tab, under Browsing history, click the Delete… button

screenshot showing Internet Options

  • Select the what parts of your browsing history you wish to delete. You should always include Temporary Internet Files and Cookies - the other items are optional.
  • Click Delete then OK
  • Shut down Internet Explorer, then re-open

screen shot showing IE browsing history delete options

Firefox

  • Click on Tools | Options
  • Select Privacy
  • Click clear your recent history

screen shot showing Firefox options 

  • Make sure the Time range to clear is set to: Everything
  • Select the what parts of your browsing history you wish to delete. You should always include Cache and Cookies - the other items are optional.
  • Click Clear Now
  • Shut down Firefox, then re-open

screen shot Firefox Clear history options

Chrome

  • Click the menu on the top right, then select History

screen shot showing Chrome's menu

  • Click the Clear browsing data button

screen shot showing Chrome's browsing history page

  • Select the what parts of your browsing history you wish to delete. You should always include Empty the cache and Delete cookies ... - the other items are optional.
  • Click Clear browsing data
  • Shut down Chrome, then re-open

screen shot showing Chrome's browsing history options