What does the Dean of Students do?
The Dean of Students works to ensure that all students receive fair and equitable treatment at the University of Newcastle across all courses and campuses.
Their role includes providing information and advice and helping students resolve problems of an academic nature. They may bring your problem to the attention of the relevant staff member or help you make contact with one of the other University Services.
The Dean of Students can also provide direct assistance. For example, they may be able to help you negotiate in a difficult situation or perhaps talk to a Lecturer or Supervisor on your behalf. Sometimes in more serious matters the Dean of Students may act as a support person or as an intermediary or negotiator in conflict situations.
When to consult the Dean of Students
You're not sure of your rights in a particular situation
You have a problem and don't know how to proceed
You need assistance with University procedures such as applications or appeals
You need information about University policies and procedures
You feel you have been treated unfairly or inequitably
You think the University has made an error in your case.
Steps to resolve a problem
You can approach the person who has caused you the concern. For example, your Lecturer, Tutor or Course Co-ordinator
You can approach the Head of School
You can contact the Dean of Students
You can consult the University Policy Library
What the Dean of Students can't do
The Dean of Students acts through informal pathways to assist the resolution of complex problems. They may not:
Become involved in judicial matters
Direct the actions of University staff
Change or waive University rules.
Contact the Dean of Students if you have any concerns.
