HELP! (I need somebody…)
The University has lots of different ways to help you get your feet back on the ground.
The Enquiry Centre & Student Hubs provide help in the following ways
In person
Student Hubs provide a one-stop shop for you to access essential student services. Each Hub can give you advice and referrals from trained staff about issues relating to your studies. They are also your pick up point for essential items like your student card, parking permit, diary and to sort out any enrolment issues. Locate where to find a hub right now.
Via the phone
Call (02) 4921 5000 (Mon-Fri, 9am-5pm).
Online
Random question or issue? Just ask the question (any question) at destination AskUoN.
There is also a feedback portal on AskUoN where we welcome your feedback, suggestions, concerns and comments about any aspect of your experience at the University of Newcastle.
Please be aware that we have a specific office if you would like to lodge a formal complaint. Find out more information about the Complaints Office.
Dean of Students
The Dean of Students works to ensure that all students receive fair and equitable treatment at the University of Newcastle across all courses and campuses. The Dean of Students role includes providing information and advice and helping students resolve problems of an academic nature. The Dean of Students may bring your problem to the attention of the relevant staff member or help you make contact with one of the other University Services.
Dean of Student contacts are available published in this Dean of Students brochure.
IT Services
The IT Services team offers a range of services to help you with your studies.
Visit their web site for information about getting connected and facilities available.
If you need to talk to them about accessing your accounts, changing your password, or providing feedback, you can contact them online in the 17triplezero Service Portal or if it's urgent call their friendly staff (02) 492 17000.
If you are having trouble with IT related assignments or using particular software, you will need to speak to your lecturer or tutor.
Library
You can get help in the library from librarians and student rovers. However, you can also email, text and chat with a librarian ;-)
Contact a librarian!
Urgent help from a librarian via chat and email.
econsult – Learning Development
Having trouble with an assignment or during study? You can email Learning Development staff at econsult@newcastle.edu.au. Just send a draft of your assignment with specific questions or issues for feedback. You can also ask a question related to studying.
