Career

Travel Consultant

Travel Consultants are involved with providing information, advice and booking services for people with a desire to travel or those that need to travel for business. They are employed in travel agencies, government bureaus, tourism wholesalers, airlines and shipping companies. In large companies they may specialise in a particular area such as international or domestic travel. A travel consultant may perform the tasks including but not limited to:

  • Sell holiday and travel products to customers, handle the transactions, and issue tickets etc
  • Handling complicated customer itineraries
  • Organising displays of promotional material
  • Handle complaints
  • Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts
  • Provide travel information to clients and businesses
  • Make and confirm travel, accommodation and related bookings
  • Liaise with tour operators and other key tourism partners

Formal qualifications are not necessary to become a travel consultant, however, opportunities in this highly competitive industry are improved with qualifications and experience in retail, office work, or tourism. Qualifications may also lead to managerial positions. Travel consultants need to have good communication, computer, organisational and sales skills, be customer orientated, able to work under pressure and to deadlines and work in a team.