Knowledge Manager

As the primary leader of the knowledge management team, the knowledge manager is primarily responsible for managing a company’s knowledge assets.   Among the responsibilities of the knowledge manager is to manage the creation and delivery of IT (and/or business) knowledge and to support the utilisation of this accumulated information by both the internal and external end-user communities.  This may include any or all of the following duties and capabilities:

  • understanding the end-user’s information needs
  • coordinating who is responsible for each knowledge asset
  • planning and managing the delivery of knowledge projects, communicating the availability of knowledge to the end-user community
  • where appropriate, communicating knowledge requirements to service providers
  • monitoring the use of the knowledge assets and measuring the business value of the knowledge to the end-user community