Our system for preventing injuries and illnesses involves identifying and managing risks and reporting hazards, incidents and injuries if they occur.

Hazards, incidents and injuries

Injuries and illnesses at work are preventable. Our process for preventing injuries and illnesses involves:

  1. identifying and managing health and safety risks
  2. reporting when a hazard, near miss or injury occurs to ensure an investigation is completed and action is taken to eliminate the chance of injury or reoccurrence and to make our workplace safe.

Reporting incidents is required under NSW Work Health and Safety legislation.

Reporting a hazard, incident or injury

It is the responsibility of the person involved in the incident, or the person who identified the hazard to use the online incident reporting system to report hazards, near misses or injuries. Near misses are events that could have caused an injury but thanks to luck didn't. This system ensures the people responsible receive notification quickly so that an investigation can be completed and action take to reduce the risk. The Health and Safety Team are also notified so they can follow up and provide assistance when required.

If you have sustained an injury see injuries at work and workers compensation below.

We are calling on all staff and students to help reduce the rate of injury by reporting all hazards and near misses so steps can be taken to reduce risk. This is a simple and quick process.

Submit online

Email a photo, description and your contact details

ALL injuries should be immediately reported to the HR Health and Safety Team on x39999.

This system ensures the Health and Safety team receives a report quickly and can take action to reduce the risk. If you are from TUNRA, login to the ConnX Employee Services Portal to report injuries and incidents.

Report all injuries immediately!

Our goal is to take action and control hazards before injuries occur but sometimes accidents happen. If you are injured at work it is important to follow the process below. This ensures the incident is properly reported and managed and claims can be processed quickly.

1. Call the Injury Hotline on 4033 9999 (x39999) and press 4

Use the Injury Hotline to report your injury or illness to a member of the Health and Safety Team as soon as practicable. The Health and Safety Team will explain the Injury Management Process and Workers Compensation Process if applicable. 

2. Tell your Supervisor

You need to notify your supervisor either verbally or via email that you have sustained a work related injury or illness.

3. Complete an Online Incident Report form

The Online Incident report form.

4. Seek medical attention where required.

If the injury needs treatment, seek medical attention and ensure you advise the treatment provider that it is a work related injury and get a WorkCover Certificate of Capacity. This, and any referrals, should be sent to the Health and Safety Team as soon as possible. They can be faxed to 4921 5935


If you sustain an injury or illness in the work place you are entitled to lodge a Workers Compensation claim via the University's Workers Compensation insurer. 

If you are injured or ill call the Injury Hotline on 4033 999 (x3999), press 4 to speak to a member of the Health and Safety Team and ensure you tell your supervisor.

If medical treatment is required you must get a NSW WorkCover Certificate of Capacity and forward this along with any referrals for treatment to the Return to Work Coordinator as soon as practicable after the appointment. If possible ask the surgery to fax all documents to the Health and Safety Team on fax number 4921 5935.

The doctors at the medical centres on campus have specific skills and experience in managing workers compensation injuries, however, you can choose your own treating doctor.

Our workers compensation insurer is Employers Mutual Limited, policy number is W85133016.

Useful information

If you are injured or develop an illness through the course of your employment and your work is determined to be a substantial contributing factor to your injury or illness, you may be eligible to receive workers compensation benefits in relation to the injury under the Workplace Injury Management and Workers Compensation Act 1998 and the Workers Compensation Regulation 2010. These Acts provide a system of compensation for workplace injuries, and assists injured workers to return to work.

Anyone who is a 'worker' or 'deemed worker' under the Act, is eligible to lodge a compensation claim. Lodging a claim does not imply any commitment to the acceptance of the claim or of liability.

A 'worker' includes:

  • those who work for an employer under an oral or written contract of service or apprenticeship
  • 'deemed' workers
  • full-time, part-time or casual workers

Full definitions are available from WorkCover.

If an accident, injury or illness occurs and medical treatment is required or you lose any time from work you should:

  1. Call the Injury Hotline on 4933 9999 (x39999), press 4 to speak to a member of the Health and Safety Team
  2. Advise your supervisor.
  3. Report the injury or illness via the University's Online Incident Reporting system.
  4. Seek medical treatment and obtain a WorkCover Certificate of Capacity.

If you believe you may be eligible to lodge a workers compensation claim please contact Sarah Williamson, Health and Safety Advisor - Injury Management.

There is a range of support available if you have a non-work related illness or injury that impacts on your ability to carry out the inherent requirements of your role.

Firstly, talk to your Supervisor about your illness or injury and how it is impacted by the regular work environment or substantive duties. Then contact the Health and Safety Team for assistance.

With your consent, a Health and Safety Advisor will liaise with your treatment providers and you to seek feedback regarding restrictions and support that needs to be in place to ensure a safe and sustainable return to work. Where practicable, a Well to Work Plan will be developed to ensure a safe and sustainable return to work. This may include things like working reduced hours for a period of time, aids and equipment.

Health and Safety Team contacts:

Sarah Williamson
Health & Safety Advisor - Injury Management
E: Sarah.Williamson@newcastle.edu.au
T: 4921 7720
M: 043 890 8335
Diane Bunch
Health & Safety Advisor - Wellbeing
E: Diane.Bunch@newcastle.edu.au
T: 4921 7721
M: 043 907 2619