Just like your car, the University's computer network and systems must undergo regular preventative maintenance to keep them in a healthy, working condition.

IT maintenance schedule

IT maintenance is required to ensure the ongoing performance & reliability of our IT systems. Regular maintenance periods are scheduled to minimise the impact on the vital operations in the University calendar. The dates on this calendar have been discussed with relevant business representatives.

Explanation of the maintenance types are listed below the table and details of planned outages can be found on the IT Service Portal.

Reminders for these maintenance periods will be sent out when appropriate via Staff and Student communication avenues, including screensavers, digital signage, all Staff Emails, and Twitter and Facebook feeds.

START DATE

END DATE

MAINTENANCE TYPE

Sat 21 Jan 8:00am

Sat 21 Jan 8:00pm

Minor maintenance

Sat 18 Feb 8:00am

Sun 19 Feb 8:00pm

Major maintenance

Mon 20 Feb 8:00am

Sun 26 Feb 11:00pm

Change Freeze – Orientation Week

Mon 27 Feb 12:00am (Midnight)

Fri 3 Mar 5:00pm

Change Blackout – Start of Semester 1

Sat 25 Mar 8:00am

Sun 26 Mar 8:00pm

Major maintenance

Mon 3 Apr 8:00am

Mon 24 Apr 5:00pm

Change Freeze – Singapore Tri 1 exams

Sat 29 Apr 8:00am

Sat 29 Apr 8:00pm

Minor maintenance (click here for more details)

Mon 24 Apr 8:00am

Mon 15 May 5:00pm

Change Freeze – Trimester 1 exams

Sat 27 May 8:00am

Sat 27 May 8:00pm

Minor maintenance

Mon 29 May 8:00am

Mon 26 Jun 5:00pm

Change Freeze – Semester 1 exams

Sat 24 Jun 8:00am

Sat 24 Jun 8:00pm

Minor maintenance

Sat 8 Jul

Sun 9 Jul

Data Centre checks (no outages expected)

Sat 15 Jul 7:00am

Sat 15 Jul 8:00pm

Annual Disaster Recovery Test

Sat 22 Jul 8:00am

Sat 22 Jul 8:00pm

Minor maintenance

Mon 24 Jul 12:00am (Midnight)

Fri 28 Jul 5:00pm

Change Blackout – Start of Semester 2

Mon 31 Jul 8:00am

Mon 28 Aug 5:00pm

Change Freeze – Singapore and Trimester 2 exams

Sat 26 Aug 8:00am

Sun 27 Aug 8:00pm

Major maintenance

Sat 23 Sep 8:00am

Sat 23 Sep 8:00pm

Minor maintenance

Sat 28 Oct 8:00am

Sun 29 Oct 8:00pm

Major maintenance

Mon 31 Oct 8:00am

Mon 27 Nov 5:00pm

Change Freeze – Semester 2 exams

Sat 25 Nov 8:00am

Sun 26 Nov 8:00pm

Major maintenance

Mon 27 Nov 8:00am

Mon 18 Dec 5:00pm

Change Freeze – Singapore & Trimester 3 exams

Sat 9 Dec

Sun 10 Dec

Data Centre checks (no outages expected)

Sat 16 Dec 8:00am

Sat 16 Dec 8:00pm

Minor maintenance

Maintenance explanation

A period of time allocated for system maintenance. During these windows ALL services may experience interruptions. Notification of affected systems will be done on the IT Service portal (serviceUON) & on the IT maintenance schedule website. Throughout the year we have two types of windows, the difference between the two is simply the duration of the window:

  • Minor is a 12-hour window.
  • Major is a 36-hour window.

A small window when there is little impact on the users:

  • Blackboard – externally hosted. Friday morning between 2am and 6am.
  • UON managed systems - Friday mornings between 5am & 7am. There may be short outages to systems during this window, these will be advertised on serviceUON & the website.

No changes to systems are to be scheduled during this period to minimise risk in these student focused periods (start of semesters 1&2). The only changes during this period will be in response to, or to prevent major incidents, or to address ‘critical’ security patches.

During a change freeze nominated systems will not be changed unless in response to, or to prevent a major incident, or to address ‘critical’ or ‘important’ security patches. The periods where change freezes apply are:

  • O-week before Semester 1.
  • The lead up to exams through to the appeal period after exams.
  • Key student deadlines:
    • Offers;
    • Enrolment / re-enrolment;
    • Start of teaching;
    • Last day to add;
    • Census date;
    • Last day to drop;
    • Fully graded date;
    • Graduations.

Periods throughout the year where changes to nominated systems are avoided if possible.  Generally changes will only be made during these periods at the request of the business and if the risk is low. Change awareness periods apply:

  • In the days leading up to the key student deadlines, listed in the Change Freeze section above
  • When key business support processes are scheduled:
    • pay runs,
    • finance end of month,
    • finance end of year.

Some major outages and upgrades for systems are:

  • HPC outage – January 10th through January 14th
  • Squiz upgrade – January 30th through February 3rd
  • Blackboard upgrade – December 16th through December 17th (to be confirmed in 2017)