Travel insurance information for staff

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What is covered

What you are covered for always depends on the situation, documentation provided and any exclusions to policy. The basic sections of coverage are:

  • emergency medical expenses and evacuation
  • travel cancellation/curtailment and additional expenses
  • personal liability
  • luggage, personal effect, and travel documents (there are limits to what you can claim in each category and a $500 excess applies to electronic goods, except cameras).

Personal travel

To help staff optimise their travel plans and provide some flexibility in travel bookings, our coverage includes limited private travel. Conditions apply, so please refer to the information below for important information regarding what this does and does not cover or check with the Risk Officer.

Private travel insurance is only available to staff when:

  • the purpose of the trip is primarily for business (50% or more of the trip is business related), and
  • private travel days do not exceed five days in total

If these two conditions are not met, private insurance cover will not be available and we recommend that you purchase your own travel insurance cover for any private component of your trip.

Some additional points you should note:

  • Your return trip to Australia is considered private if the last day of the trip is private (even if flight is paid for by the University).
  • If your trip was eight hours or more, up to 10 hours immediately following arrival at your final destination will be considered business travel.
  • Weekends are only covered provided you worked on the Friday prior and the Monday following the weekend.

Travel limitations

  • Spouses and children are not covered under the UON travel policy.
  • Our policy has 180 days maximum coverage. You need to arrange your own personal cover after this time is exhausted.
  • Prescription medicine coverage is for loss or theft of prescriptions, not for obtaining refills of scripts whilst travelling.
  • Pre-existing medical conditions coverage is for emergency and unforeseen medical conditions. Regular or ongoing medical treatment is not covered. For example, having a check up on your asthma condition is not covered, however treatment for a sudden asthma attack may be covered if it is unforeseen. Contact our Risk Officer to discuss your pre-existing medical condition.
  • Travel Insurance does not cover staff aged over 85 years. Please contact the Risk Officer if you are over 85.
  • No coverage for private travel to countries rated as DFAT 4 countries at the time of booking. You should notify the insurance team before travelling to any DFAT4 country for university activities.
  • No coverage for the following activities (unless this is agreed as being part of your official University activity):
    • any snow sports, such as skiing, snowboarding, ice-climbing etc.
    • hunting
    • racing (other than on foot)
    • polo playing
    • hang gliding
    • rodeo riding
    • BASE jumping
    • sports activities in a professional capacity
    • mountaineering or rock climbing using ropes or guides
    • scuba diving unless the traveller holds an Open Water Diving Certificate or is diving with a qualified diving instructor.

What to do in an emergency

If you experience a medical or security problem while travelling, you can get help from International SOS (ISOS). Our membership of ISOS provides access to free, 24/7 assistance on call, online and even on the ground to help with any medical, security and logistical questions, concerns and situations that may arise. This may include recommending an appropriate doctor or medical service.

Call ISOS +61 2 9372 2308

You can call this Sydney number reverse charge from overseas or you can contact any ISOS office overseas. For more information on countries you are visiting, and to download the ISOS Smartphone App, please see International SOS.

The University membership number is 12ACPA000086.

Make a claim

Gather and keep all documents relating to your loss or injury. Examples include police reports, medical reports, and lost baggage correspondence.

Complete the Corporate travel claim form (DOC, 150KB) and lodge it with our Risk Officer.

You should notify the Risk Officer as soon as possible of your circumstances and lodge your claim within six months of the date of loss or injury. Claims not lodged within six months risk being denied.