If you travel on official University activities, you are covered by our corporate travel policy for the official University component of your trip.
Please note this cover is limited. You should, follow all University procedures for approvals for coverage to apply and you need to find out what it doesn't cover before you go and, if needed, organise additional personal travel insurance.
Read more about travelling on University business.
See the Summary of travel insurance provisions (PDF, 48KB) for more details.
What to do in an emergency
If you experience a medical or security problem while travelling, you can get help from International SOS (ISOS). Our membership of ISOS provides access to free, 24/7 assistance on call, online and even on the ground to help with any medical, security and logistical questions, concerns and situations that may arise. This may include recommending an appropriate doctor or medical service.
Call ISOS +61 2 9372 2468
You can call this Sydney number reverse charge from overseas or you can contact any ISOS office overseas. For more information on countries you are visiting, and to download the ISOS Smartphone App, please see International SOS.
The University membership number is 12ACPA000086.
Make a claim
Gather and keep all documents relating to your loss or injury. Examples include police reports, medical reports, and lost baggage correspondence.
You should notify the Insurance Team as soon as possible of your circumstances and lodge your claim within six months of the date of loss or injury. Claims not lodged within six months risk being denied.