We hold insurance policies to cover staff and students engaged in University related activities and to protect the University against loss.
You may be covered by the University's insurance policies if you are undertaking approved activities related to your work.
This information provides a brief overview but is not an insurance contract. Contact the Insurance Team for information about our insurance cover and how to make a claim or phone the Insurance Team on 02 491 38180.
This insurance covers some items (subject to terms and conditions) that are lost or damaged in transit to and from the University. Please contact the Insurance Team for information.
UoN has protection for claims made against its staff and students for the provision of, or failure to provide, any care, treatment, or service in respect of the physical or mental health of a person which results in bodily injury, death, sickness, disease, disability, shock, fright, mental anguish or mental injury to any person.
Medical practitioners working in the University clinics must have their own medical malpractice insurance.
Medical malpractice insurance does not provide coverage for students of medicine wanting to undertake work experience in addition to the requirements of their course. Read information for students about insurance.
Any knowledge of an event which may give rise to a claim should be reported immediately to our insurance team. Failure to do so may limit or negate the insurance protection available to UoN.
All vehicles owned by the University are covered by comprehensive motor vehicle insurance including compulsory third party insurance. You must have a valid drivers' licence and approval to drive a University vehicle.
Make a claim
To arrange repair of accident damage to a University-owned vehicle (including pool vehicles), please call VERO, the University's motor vehicle insurance company, on 1800 222 043 and lodge a claim over the phone. You will need to quote policy number: MSL016751021.
VERO will advise of the process of getting quotes and repairs completed, as well as how to pay any excess.
Our personal accident insurance covers conjoint staff and approved volunteers while they are engaged in University activities.
What it covers
It is accident cover only and does not cover illness. The policy includes a $50 excess for each claim and a one week excess on weekly benefits. Cover is limited, so you should obtain your own insurance if you require more comprehensive coverage.
Our personal accident policy covers:
- death and capital benefit
- weekly injury benefit
- home tutorial benefit
- injury assistance benefit
- modification benefit
- medical expenses related to injury up to $100,000 (only those not claimable on Medicare). This means any medical service given that has a Medicare item number cannot be claimed – even if there is a gap from the Medicare rebate. This is part of the Health Act and cannot be avoided. Please obtain your own insurance if you do not feel this will be adequate for your needs.
This policy takes effect after claims are made on your private medical insurance.
Read the summary of the personal accident and injury policy (PDF, 88KB) for more details.
Make a claim
Our cover includes insurance against legal liability for breaches of professional duty by staff engaged in approved University activities by reason of any negligent act, error or omission in conduct of those University activities.
The policy includes a worldwide cover but excludes USA and Canada. For incidents in the USA and Canada, the University of Newcastle is a self-insurer.
See the Professional indemnity certificate of currency (PDF, 16 KB) for more details.
If you become aware of an incident that might involve a claim against the University for breaches of professional duty by staff, please notify our the Insurance Team as soon as possible.
Property owned or leased to the University is covered against unforseen loss or damage. Your personal property is not covered by this program.
Staff library collections on campus are covered against loss or damage by fire, water and theft where this has clearly occurred. You should keep a register of your books and supply this as evidence when making a claim. You will also need to pay an excess of $250 and the policy is limited to cover of $25,000.
See the Property insurance certificate of currency (PDF, 120KB) for more details.
Make a claim
Please notify the the Insurance Team as soon as possible about theft or damage to University property or staff libraries. Failure to notify and arrange a claim within six months may jeopardise or limit the protection available.
Our public liability cover includes protection against claims that may be brought by third parties for injury to third parties and/or damage to third party property in those instances where the University may be proven legally liable.
See the Public liability certificate of currency (PDF, 15KB) for more details.
In the legal sense, negligence means:
- failure to use reasonable care
- failure to act as a reasonable person would be expected to act in similar circumstances where such failure leads to a person being injured or their property damaged
Our coverage extends to anywhere in the world with the following exceptions:
- personal injury or property damage caused by or arising out of University products knowingly exported by the University, or our agents or servants, to the United States of America or Canada
- claims made and actions instituted within the United States of America or Canada or any other territory coming within the jurisdiction of the courts of the United States of America or Canada (this exclusion does not apply to claims and actions made in relation to UoN employees or students who are involved in non-manual work or are supervising work and are resident outside of the United States of America of Canada).
If you become aware of an incident where a person is injured or property is damaged that may be a result of the University's negligence, please notify the Insurance Team as soon as possible.
If you travel on official University activities, you are covered by our corporate travel policy for the official University component of your trip.
Please note this cover is limited. You should, follow all University procedures for approvals for coverage to apply and you need to find out what it doesn't cover before you go and, if needed, organise additional personal travel insurance.
Read more about travelling on University business.
See the Summary of travel insurance provisions (PDF, 48KB) for more details.
What to do in an emergency
If you experience a medical or security problem while travelling, you can get help from International SOS (ISOS). Our membership of ISOS provides access to free, 24/7 assistance on call, online and even on the ground to help with any medical, security and logistical questions, concerns and situations that may arise. This may include recommending an appropriate doctor or medical service.
Call ISOS +61 2 9372 2468
You can call this Sydney number reverse charge from overseas or you can contact any ISOS office overseas. For more information on countries you are visiting, and to download the ISOS Smartphone App, please see International SOS.
The University membership number is 12ACPA000086.
Make a claim
Gather and keep all documents relating to your loss or injury. Examples include police reports, medical reports, and lost baggage correspondence.
You should notify the Insurance Team as soon as possible of your circumstances and lodge your claim within six months of the date of loss or injury. Claims not lodged within six months risk being denied.