Working in Human Service Organisations


This course provides a critical analysis of organisational functioning, power within organisations and ideological effects on workers. The course also introduces students to building their interpersonal communication skills necessary to work within the helping professions.



  • Semester 2 - 2017

Learning Outcomes

On successful completion of the course students will be able to:

1. Identify dominant organisational paradigms and critique these in terms of their impact on disempowered service users

2. Function effectively and assertively as an empowering human service worker and relate openly to co-workers and managers

3. Display skills that will assist in job seeking, career management and stress reduction


  • Postmodern analysis and power in organisations
  • Policies and procedures
  • Organisational culture
  • Interpersonal skills for empowerment
  • Verbal and nonverbal communication
  • Understanding and managing interpersonal relationships

Assessment Items

Essay: Essay

Presentation: Group Presentation

Formal Examination: End of Semester Exam

Participation: Tutorial participation and attendance

Contact Hours



Face to Face On Campus 1 hour(s) per Week for Full Term


Face to Face On Campus 2 hour(s) per Week for Full Term