Available in 2024
Course code

INFO6050

Units

10 units

Level

6000 level

Course handbook

Description

This course introduces tools and techniques used to observe, understand and describe workflows and processes within organisations. Students then utilise traditional and emerging techniques to identify problems and opportunities for improvement within these workflows and processes.


Availability2024 Course Timetables

Callaghan

  • Trimester 3 - 2024

Singapore NAIHE

  • Trimester 3 - 2024

Online

  • Trimester 3 - 2024

Sydney Elizabeth Street

  • Trimester 3 - 2024

Learning outcomes

On successful completion of the course students will be able to:

1. Gather information on workplace processes and procedures, and document these in a clear and unambiguous manner.

2. Demonstrate expertise in using a set of tools and techniques that allow them to identify and clearly explain the strengths and weaknesses within these processes and procedures.

3. Use innovative problem-solving approaches to define improvements and alternatives to present methods.

4. Work within groups in ways that create synergies and facilitate high quality outcomes in each of the areas above.


Content

  1. Process Analysis, fact finding techniques and process documentation tools.
  2. Identifying opportunities and problems in the context of achieving business goals.
  3. Problem Solving Techniques including, but not limited to, group facilitation, brainstorming, process analysis, BPR, best practice, quality review, Delphi rounds and mindmapping.
  4. Creation of high quality business reports (both online and using more traditional approaches).

Requisite

This course replaces INFO6040. If you have successfully completed INFO6040 you cannot enrol in this course.


Assessment items

Essay: Essays/Written Assignments

Tutorial / Laboratory Exercises: Group/tutorial participation and contribution

Formal Examination: Formal Exam
Compulsory Requirement: Pass requirement 40% - Must obtain 40% in this assessment item to pass the course.

Case Study / Problem Based Learning: Case Study


Contact hours

Trimester 3 - 2024 - Callaghan

Computer Lab-1
  • Face to Face On Campus 2 hour(s) per week(s) for 11 week(s) starting in week 2
Online Activity-1
  • Online 2 hour(s) per week(s) for 12 week(s) starting in week 1

Trimester 3 - 2024 - Singapore NAIHE

Computer Lab-1
  • Face to Face On Campus 2 hour(s) per week(s) for 11 week(s) starting in week 2
Lecture-1
  • Face to Face On Campus 2 hour(s) per week(s) for 12 week(s) starting in week 1

Trimester 3 - 2024 - Online

Computer Lab-1
  • Online 2 hour(s) per week(s) for 12 week(s) starting in week 1
Online Activity-1
  • Online 2 hour(s) per week(s) for 12 week(s) starting in week 1

Trimester 3 - 2024 - Sydney Elizabeth Street

Computer Lab-1
  • Face to Face On Campus 2 hour(s) per week(s) for 11 week(s) starting in week 2
Online Activity-1
  • Online 2 hour(s) per week(s) for 12 week(s) starting in week 1

Course outline