Process Analysis and Problem Solving
|Course code INFO6050||Units 10||Level 6000||Faculty of Science and Information TechnologySchool of Design, Communication and IT|
This course introduces tools and techniques used to observe, understand and describe workflows and processes within organisations. Students then utilise traditional and emerging techniques to identify problems, and opportunities for improvement, within these workflows and processes.
Available in 2014
|Objectives||Students who successfully complete this course will have developed:|
1. The ability to gather information on workplace processes and procedures, and document these in a clear and unambiguous manner.
2. Expertise in using a set of tools and techniques that allow them to identify and clearly explain the strengths and weaknesses within these processes and procedures.
3. Experience in using innovative problem-solving approaches to define improvements and alternatives to present methods.
4. The ability to work within groups in ways that create synergies and facilitate high quality outcomes in each of the areas above.
|Content||1. Process Analysis, fact finding techniques and process documentation tools.|
2. Identifying opportunities and problems in the context of achieving business goals.
3. Problem Solving Techniques including, but not limited to, group facilitation, brainstorming, process analysis, BPR, best practice, quality review, Delphi rounds and mindmapping.
4. Creation of high quality business reports (both online and using more traditional approaches).
|Replacing Course(s)||INFO6040 - Information Systems Implementation|
|Modes of Delivery||Distance Learning : IT Based|
|Teaching Methods||Problem Based Learning|
Self Directed Learning
|Contact Hours||Workshop: for 2 hour(s) per Week for Full Term|
Lecture: for 2 hour(s) per Week for Full Term
|Timetables||2014 Course Timetables for INFO6050|