Negotiation and Conflict Resolution

Course code GSBS6100Units 10Level 6000Faculty of Business and LawNewcastle Business School

Using a workplace and organisational perspective, this course analyses the nature of conflict and how it is ‘resolved’ from a variety of theoretical and applied perspectives. Students will be able to describe and apply a range of conflict resolution methods including mediation, negotiation, and advocacy. The course is very practically oriented with a large workshop component interwoven with the lectures and audio-visual presentations. Students develop conflict resolution skills particularly through group-based formal negotiations within the general context of business organisations and the specific context of employment relations law and practice. Adopting a problem based learning approach, the course emphasises the importance of student’s communication skills as an essential attribute in effective conflict resolution.

Due to the nature of teaching methods, face-to-face class sizes are limited to a maximum of 30 students.

Available in 2015

Newcastle City PrecinctTrimester 2
WebLearn GradSchoolTrimester 2
Previously offered in 2014
ObjectivesOn successful completion of this course, students will be able to:
1. Explain the nature and sources of conflict in organisations and workplaces.
2. Describe the features of resolution methods including mediation, negotiation, advocacy and other alternatives.
3. Explain the employment relations framework as it affects conflict resolution particularly, but not exclusively, the rights and obligations on employers, employees and their collective representatives to mediate and negotiate and the use of third-party intervention.
4. Develop the strategy formulation, planning and research skills required for mediation, negotiation and advocacy.
5. Apply, both individually and collaboratively, skills in the practice of negotiation within the contexts of workplace employment relations.
6. Measure and reflect on the development of their conflict resolution skills and demonstrate their recognition of the factors that enable and sustain such skills.
ContentThe content in this course includes but is not limited to the following topics:
1.The nature of conflict
2.Differing conflict resolution methods
3.Employment relations contexts affecting conflict resolution methods
4.Advocacy and research techniques
5.The nature of negotiation
6.Negotiation, strategy, tactics and power
7.Negotiation phases and communication
8.Behavioural dimensions of negotiation
Replacing Course(s)NA
Industrial Experience0
Assumed KnowledgeGSBS6040 Human Resource Management OR GSBS6006 Employment Realtions in Globalised Economies
Modes of DeliveryInternal Mode
Teaching MethodsProblem Based Learning
Assessment Items
Essays / Written Assignmentsresearch assignment
Examination: Formal
Case Scenario/PBL exercisesnegotiation workshop
Contact HoursLecture: for 3 hour(s) per Week for Full Term
Timetables2015 Course Timetables for GSBS6100